About Zoom Drain
Zoom Drain Riverside is a leader in the community for drain, sewer, and pumping services. The company is distinguished by an unwavering commitment to exceptional service delivery. Highly skilled technicians consistently exceed customer expectations, demonstrating dedication to resolving drain and sewer concerns promptly, efficiently, and on the first visit with fully stocked trucks. Customers report that Zoom Drain was great for checking drains free of tree roots and other potential blockages. They arrived on time and did their business efficiently, providing peace of mind that all is flowing well, with a reasonable price. Another customer had a huge plumbing problem that another company made, and is grateful for Zoom's expertise and reasonable prices, recommending them for any future needs. A great experience was noted with quick response and excellent work from a professional, knowledgeable, and efficient technician who explained everything clearly. A leak under a sink was fixed by a super nice tech, with friendly and helpful service from the office. One customer learned baby wipes shouldn’t go down the toilet drain, and appreciated the flat rate pricing and no charge to diagnose. Zoom Drain is here to get life flowing again.
We had Zoom Drain come out to inspect our sewer lines because we had noticed a problem with slow toilets and increased toilet backups/clogs. The first time they were scheduled, we had to cancel nearly last minute due to a family issue. Zoom Drain was so nice about it and offered to reschedule us when convenient for us. They let us know they are a family-run business and they understood. Wow! I’m used to businesses being downright rude or at least apathetic about needing to reschedule things, but Zoom Drain was like, “No worries! Call us when it’s a better time and we will make it happen.” So when we finally did have them out, their team was so professional and kind. They were very respectful of our property and took the time to explain everything as they were doing it. They did a full camera inspection of our sewer lines and determined that we don’t have any clogs or built-up waste impairing flow in our sewer. In fact, they said our lines look great and that we didn’t need their hydrojetting service!! I was almost sad because I wanted to see that in action! So much better, more complete, and better for your pipes than snaking or other “sewer fix” options. Anyway, I didn’t get to see the hydrojetting but I did get to see the quality of the service provided by Zoom Drain. They checked a few things and let us know that our problem was most likely due to the type of toilets we had. They gave us a few recommendations of toilets to consider for replacement. They offered to source the toilets and install them but also let us know what to buy in case we wanted to purchase on our own down the road if we weren’t quite ready to replace the existing ones. I was also super-impressed that they didn’t charge us a dime for their time, the inspection, or their advice. I thought surely there would at least be a call-out fee. But nope, there was no charge! I then used them for my business and had a similarly awesome experience. We had a leak and thought maybe it was the drains in our roof-top porch. We also had a problem with what we thought was a backflow issue. Zoom Drain was able to diagnose both issues, fix one at very low cost, and let us know that the leak was not due to the drains but due to a problem in the grout. This helped us negotiate with our landlord to have the problem fixed at the landlord’s expense instead of ours. After these 2 amazing experiences from both the residential and commercial side of things, Zoom Drain definitely will be my go-to sewer company from now on. I usually like to get at least 2-3 quotes and opinions on service things unless it’s an emergency, but Zoom Drain has proven to me more than once that they are professional, ethical, and a great value, so why would I call anyone else? I highly recommend them to anyone needing sewer or septic!
Amazing service! They were the best. They came right on time, communication was great, and the technicians were friendly and patient. Not only did they fix the problem but they carefully considered the plumbing of my house and tailored their solutions to my specific needs. They didn't upsell me at all. I joked that I'd see them in a year for another cleaning and they explained that I could buy certain items on my own so I wouldn't have to pay for another visit. I would recommend them to all my friends dealing with main sewer line problems.