Reviews for Sunnyvale Center (301)
Write a reviewHours
Monday: 7:30AM - 5:30PM
Tuesday: 7:30AM - 5:30PM
Wednesday: 7:30AM - 5:30PM
Thursday: 7:30AM - 5:30PM
Friday: 7:30AM - 5:30PM
Saturday: ClosedSunday: Closed
Tips
accepts credit cards accepts insurance gender-neutral restrooms
Ratings
Google: 2.7/5Sunnyvale Center (301)
301 Old San Francisco Rd, Sunnyvale
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This place is going downhill day by day. They do everything to not have you call the care team by routing everything to a call center rep who is clueless and will ask you for the same information again and again and promise that someone will call you back and they never do. The care team - if they call back are rude and talk as if they are doing you a favor by completing a minor administrative task which should be their job duty in the first place. They also do not give out their full name on the phone with the fear of getting bad feedback. Sutter health is highly avoidable if you have other options. I am beyond frustrated.
My husband who is a senior citizen went to a Dr. Lee for an eye exam, After the total examination she concluded that he needed cataract surgery.instead of referring a Cataract surgeon within her department she told him to look up their website and pick one, LOL .My husband is 84 yrs old, he expected his doctor to referred him to surgeon within their department. .she did not she expected him to choose on out of the website. Very unprofessional, I know she is young, Hopefully she can have more compassion for her patients
I went for my annual routine visit at Palo Alto Medical Foundation, Sunnyvale with Stanley Hao Hsuan Ma, PA. This appointment was specifically for the annual routine test and I was assured by doctor that there would be no surprising bills. But surprisingly they billed this visit as a diagnostic visit and I got a bill of around $800. The doctor asked me to for US which was not even required and the bill for this is around $150 outside but they charged me around $600. They told me it is preventative and will be covered 100% by the insurance but they charged as diagnostic and I am getting this bill on my out of pocket. While talking to my insurance provider, they say doctor's office charged as diagnostic so it will go as Out of Pocket Money. While talking to doctor office now they say talk to your insurance and file for appeal. I am tired of talking to these guys. Be careful about this Medical Foundation and Stanley Hao Hsuan Ma, PA. They say one thing and do another thing. I would like to give minus 5 stars to these peoples and their service.