Flooring near Sonoma

“We hired Valley of the Moon to refinish our upstairs hardwood floors and replace downstairs carpet with engineered hardwood. Price-wise, they were the most competitive quote we got. Jason was great during the estimate and scheduling phase, he was responsive, easy to reach, and kept us in the loop before the project started. Once the install began, I would have liked more on-site oversight. I think some early in-person guidance from Jason could have prevented some later issues. The refinishing upstairs turned out well overall. They did a good job protecting cabinets and managing dust. We did notice some visible sanding and finish inconsistencies at first, but they acknowledged it and fully refinished the room at no extra cost, which I appreciated. It was inconvenient during move-in, but they stood by their work.

The bigger concern was the engineered hardwood install downstairs. While it looks good overall, there are noticeable waves and hollow spots that seem tied to insufficient levelling. It's not realistic to expect perfection, but better prep would have made a difference.

On the plus side, when we asked last minute to extend hardwood into the primary closet, they accommodated with leftover material and didn't charge extra labor, which was a really pleasant surprise.

Timeline communication could have been better as we had to adjust our move when project slipped a few days, and I often had to ask for updates rather than receiving them.

Bottom line: good pricing, nice people, willing to fix issues, but quality control and proactive oversight need improvement.“

“So glad to find a showroom with quality finishes. We love the Summitt Hardwoods. Staff is so friendly.“

“What a great Experience.. The job turned out better than we imagined! Rick was there through the entire process, checking in and/or stopping by, every couple days to make sure things were moving along. His crew is nothing short of amazing, the skill and professionalism was above and beyond. Every question/suggestion we had was received with a positive reaction! They always made us feel as if we were in this together! Now that our addition/remodel is completed, we are a little sad... We know, Rick and his crew will be off to the next job! Oh well, we will just have to sit back, relax, take in the quality craftsmanship, and enjoy our little slide of paradise! Thanks Rick and the entire Crew at Rick Robben Construction, for the amazing home you gave us!“