Valley of the Moon Flooring
“We hired Valley of the Moon to refinish our upstairs hardwood floors and replace downstairs carpet with engineered hardwood. Price-wise, they were the most competitive quote we got. Jason was great during the estimate and scheduling phase, he was responsive, easy to reach, and kept us in the loop before the project started. Once the install began, I would have liked more on-site oversight. I think some early in-person guidance from Jason could have prevented some later issues. The refinishing upstairs turned out well overall. They did a good job protecting cabinets and managing dust. We did notice some visible sanding and finish inconsistencies at first, but they acknowledged it and fully refinished the room at no extra cost, which I appreciated. It was inconvenient during move-in, but they stood by their work.
The bigger concern was the engineered hardwood install downstairs. While it looks good overall, there are noticeable waves and hollow spots that seem tied to insufficient levelling. It's not realistic to expect perfection, but better prep would have made a difference.
On the plus side, when we asked last minute to extend hardwood into the primary closet, they accommodated with leftover material and didn't charge extra labor, which was a really pleasant surprise.
Timeline communication could have been better as we had to adjust our move when project slipped a few days, and I often had to ask for updates rather than receiving them.
Bottom line: good pricing, nice people, willing to fix issues, but quality control and proactive oversight need improvement.”
