Pacific Heights Cleaners / Environmentally Friendly Dry Cleaning

May 2023

Don't patronize them. They are dishonest. After they overcharged me, later returning the overcharge, they rudely won't accept my business because I caught their scam. There are many alternatives in Marin.

Mar 2023

The attention is good, the problem is that the place does not open on time, they have a note on the door with the opening hours at 8:00 am. On the website it says they open at 8:30 am and it is not true, have more respect with your client.

Jun 2022

Very sad to be writing this after being a happy customer for over 20 years at both Fillmore and Sausalito locations. Be aware this business is now under new ownership and as a result basic mistakes are being made affecting day to day operations. They recently lost a linen blazer of mine (part of a work uniform) which was to be dry cleaned and held for in-store pickup. After driving from San Rafael, I was told it was "missing" and they would ask their staff if anyone had seen it. Calling in the next day, I was informed it was still missing, best guess it was sent to the wrong customer. There were no apologies, just that this would likely take "days longer" - very vague at best. This does me little good as I urgently need this item as part of a work uniform. At this point I have only a verbal promise they will return my jacket. Any assurance of financial reimbursement from this loss/their error was quickly disregarded. Overall unacceptable. Sadly, I will not be returning and encourage others to re-evaluate their options as well. Would rate this business as zero stars, but Yelp is prompting me to select a star rating in order to post this review, thus a reluctant one star.