Banfield Pet Hospital

Jun 2024

I suspected a certain person would jump to give a 1 star review today after what i just witnessed (especially after she said the store only had 1 star review but at the time I'm writing this, it's 4 stars). Let me start by sharing that I've been taking my mini-pom to Banfield since 2011, and this particular vet since 2016. They have been excellent in their care and attention. I especially like Dr Rathe and the vet techs and staff who help my fur baby stay healthy -or ensure a comprehensive exam and care plan to get her back to health when certain ailments arise. I was in today for my pups pain injection and a previous reviewer, by name of B.B., took issue for her dog's (Thor) care today. See her review, then return to mine. She must've been trying to advocate for her mom, who may be financially stressed, but she went about it a terrible way. She was quite nasty to the staff, though I'm sure she'd say she was 'just being assertive'. Have you seen tik toks about entitled Karens in retail spaces? She is one of those. The jist of it is: she and her mom must not understand the banfield plan is great for preventative care, and then there's discounts for stuff outside of the plan. Depending on your plan, and the pet's needs, determines how much is included or out of pocket. She thinks that her mom's dog should get free ear cleanings and antibiotics? Show me where a vet does that? The Vet techs ALWAYS call the owner to explain what the vet assessed and the recommendations + any additional costs associated with it as well as what's included in the plan that costs nothing. The mom of that dog agreed to the cost, but the daughter didn't know this so she came storming in complaining about the charges not matching the previous quote! That's on them not communicating to each other, not on Banfield staff or Ashley. She then complains that the dog's there all day and is not accepting of the logic for it. Well, I implore she try to do the job 1 day and see for herself why a drop off (which is, again, agreed upon by the owner) is different than a straight appointment. Nothing Ashley could explain would've appeased this customer, she was just looking to argue. She even shoved her phone in Ashley's face to record, threatening she'd send it to corporate. Little does she know I started recording her the moment she shrieked out "excuse me?!! Do you want to try that again?!!" When she was told the total by the poor unassuming front desk staff in the beginning of the whole interaction. I'm sure she doesn't want to see how she really came across... but like I stated before, it was nasty and the Banfield staff did a very commendable job holding their ground while still being respectful enough to move the rude customer along. Their dog, Thor, was not in ANY distress when he was brought out, so clearly him being therefor 6 hours was not a big deal to him... By the way, she insisted to knock off the antifungal treatment for that dog, probably because the total bill was still too high for them, and was advised that the dog has an ear infection so it won't get better if untreated. She said she was fine with that; they'd go somewhere else. I hope the dog gets the treatment he needs and doesn't suffer because they would have to fork over more $ than it'd cost to have just paid for the Rx. The owner of the dog also stated she signed up for banfield 5 years ago, so it's a bit ironic that they're just now having an issue with how the banfield system works? Unless this is the 1st time the dog came in with issues requiring addressing outside of what's covered. As my own dog gets older, and slower to recover from her skin infection or heart condition, I know that I'll be paying a bit more out of pocket than I used to pay when she was a healthier young dog. It's still more cost effective than going to a vet- or emergency vet- with the health conditions that come with older age in a dog. And again, they a

May 2024

Our little dog is one of the crazy ones who loves going to the vet. When we pull up in front I have to be careful not to let her jump over me to get out of the car to get to the door. She loves the attention she gets, and the staff all love her. Her care has been exemplary.

Mar 2024

The staff was very friendly and helpful on the phone the only problem is that just to get a couple of shots for our dogs so they could go to a boarding facility for an emergency trip my wife and I had to take. They had nothing available for over a month out...