Santa Monica Pet Medical Center: Yuan Michael DVM

Santa Monica Pet Medical Center: Yuan Michael DVM is a veterinary clinic that has received mixed reviews from its patients. While the staff is described as genuinely wonderful and the doctors as helpful, the clinic has been criticized for its "weirdly predatory upsells" during routine appointments. Patients have reported being recommended expensive services like teeth cleaning, vitamins, and specialty food, leading to appointments that can cost up to $3,500 for an annual visit. However, the clinic has also received praise for its excellent customer service, particularly from a team member named Monica Munoz, who is described as always being upbeat, friendly, and going the extra mile to assist clients. Additionally, the vet tech Max is commended for their professional and caring approach when administering a rattlesnake vaccine. Overall, the clinic seems to provide quality medical care, but the aggressive upselling practices have been a source of frustration for some patients.