About Santa Monica Pet Medical Center: Yuan Michael DVM
Santa Monica Pet Medical Center: Yuan Michael DVM is a veterinary clinic that has received mixed reviews from its patients. While the staff is described as genuinely wonderful and the doctors as helpful, the clinic has been criticized for its "weirdly predatory upsells" during routine appointments. Patients have reported being recommended expensive services like teeth cleaning, vitamins, and specialty food, leading to appointments that can cost up to $3,500 for an annual visit. However, the clinic has also received praise for its excellent customer service, particularly from a team member named Monica Munoz, who is described as always being upbeat, friendly, and going the extra mile to assist clients. Additionally, the vet tech Max is commended for their professional and caring approach when administering a rattlesnake vaccine. Overall, the clinic seems to provide quality medical care, but the aggressive upselling practices have been a source of frustration for some patients.
I think that unfortunately, after 6+ years of going to SMPMC, I need to leave. Similar to other recent reviews you'll see, the staff is genuinely wonderful and the doctors are so helpful. What *kills* me is their weirdly predatory upsells during simple (or not so simple appointments.) A simple routine check-up comes with recommendations for: - A $2,500 teeth cleaning - Dog vitamins/probiotics for $60+ - Specialty food - Flea medication - Ear medication If I accepted everything,my appointment would come to $3500 for an annual visit. It gets exhausting constantly denying services- it's almost like going to a Jiffy Lube and having to deny all of these weird add-on services. I hope they read these reviews because I would love to return some day. At times, blood work
Many great things to say about SMPMC, however, this review is specifically about one of the team members, Monica Munoz. Monica is always upbeat, friendly, a great listener and always willing to go the extra mile in providing great customer service be it on the phone or when I have to bring my dogs to the office. It's stressful enough dealing with medical issues for our pets and while Monica understands this, she always try's to take care of the clients needs so that you as the client can test assure that everything behind the scenes will get taken care of. She's a true asset to SMPMC.
I've been taking my dog Rosie to Santa Monica Pet Medical Center for the past 6 years. Just this morning, I took her in for her annual rattlesnake vaccine. Their vet tech Max couldn't be nicer - professional, kind, caring and knew exactly how to administer the shot without causing undue stress and trauma. I'm always happy with our wellness (and other) visits to this vet, but after this morning I really wanted to call attention to how nice they are (office staff, vet techs, veterinarians). They are super helpful with getting the necessary docs together so you can submit them to insurance. I highly recommend their practice!