About Santa Monica Pet Medical Center: Dr. Anthony George, DVM
Santa Monica Pet Medical Center, led by Dr. George, is a well-regarded veterinary practice where many pet owners have enjoyed over 20 years of care. Dr. George is described as compassionate and knowledgeable, providing effective treatments like acupuncture for pets with serious conditions. However, some clients express concerns about the practice's upselling of services, which can make routine visits feel overwhelming and costly. While the staff is praised for their kindness and helpfulness, some reviews note that the pressure to accept additional services can be frustrating. Despite these concerns, team members like Monica Munoz receive high praise for their excellent customer service, always going the extra mile to support pet owners during stressful times. Overall, the center is appreciated for its dedicated care, although clients hope for a more transparent approach to service recommendations.
Dr. George is the best!! I took my dogs to him for over 20 years. The man loves all dogs. My Welsh Terrier had a degenerative disc problem. Dr. Georges acupuncture gave Oliver a lot of relief. I have moved to Arizona and I have taken my current Welsh Terrier to over 10 vets to find someone close in knowledge and compassion to my favorite vet. My search has been futile. Here they treat dogs like cars going in tor a tune up. You first meet with the assistant and then the vet comes in to check out your dog. Than the assistant comes back out and put a list of services they think your dog needs on a computer screen mounted from the ceiling so you can get a good view. screen....read full review
I think that unfortunately, after 6+ years of going to SMPMC, I need to leave. Similar to other recent reviews you'll see, the staff is genuinely wonderful and the doctors are so helpful. What *kills* me is their weirdly predatory upsells during simple (or not so simple appointments.) A simple routine check-up comes with recommendations for: - A $2,500 teeth cleaning - Dog vitamins/probiotics for $60+ - Specialty food - Flea medication - Ear medication If I accepted everything,my appointment would come to $3500 for an annual visit. It gets exhausting constantly denying services- it's almost like going to a Jiffy Lube and having to deny all of these weird add-on services. I hope they read these reviews because I would love to return some day. At times, blood work
Many great things to say about SMPMC, however, this review is specifically about one of the team members, Monica Munoz. Monica is always upbeat, friendly, a great listener and always willing to go the extra mile in providing great customer service be it on the phone or when I have to bring my dogs to the office. It's stressful enough dealing with medical issues for our pets and while Monica understands this, she always try's to take care of the clients needs so that you as the client can test assure that everything behind the scenes will get taken care of. She's a true asset to SMPMC.