My criteria was that the company was to be professional, on time, cleaned up everyday (this was a 5 day job) and I knew enough to ask the right questions, so I was expecting thoughtful answers. Luis and I discussed everything beforehand, and I think we got a very good system, installed correctly for a competitive (not lowest nor the highest) price. We installed a 5 stage heat pump with a SEER rating of 18 as we wanted to eliminate non-renewable fuel and wanted a very quiet unit. We also removed all old duct work and replaced with R8 flex duct.
Everything I read online said that the installation job was AT LEAST as important as the equipment I chose, if not more so. I would have given the company a 5 star rating except for one thing. They did not test the thermostat before leaving on Friday afternoon. We either had high heat or had to turn off the system until the installer returned. It was not a huge deal, but to get a rating of 5 stars, you can’t let down on the last 5% of the job. I would give the company 4.5 stars, but that rating is not available.
I will highly recommend Luis Torres and his company. Good guy with a good crew.
About Torres Heating and Cooling & Electrical Inc
Torres HVAC Services, led by Luis, is highly regarded for its exceptional service, punctuality, and professionalism. Customers appreciate the team's effective collaboration and attention to detail during installations and repairs. The company is recognized for its commitment to quality work and customer care, making it a trusted choice in the HVAC industry.
Customers have expressed satisfaction with the company's services, noting that Luis is very accommodating in terms of scheduling and knowledgeable. The team works diligently, and installation is fast, efficient, and with great attention to detail. Reviewers highlight the honest, quality work provided by Torres HVAC, with many recommending them for HVAC needs.
During a time of need, such as an AC breakdown, the company resolves issues promptly, providing great communication and a positive experience for the customer. Whether it's a same-day service or a brand new A/C installation, customers have praised the professionalism of the crew and their ability to tackle complex jobs, leaving work areas clean and tidy. Luis and his team are recognized as a hard-to-find quality service company in the Bay Area, making them a top choice for HVAC work.
Reviews
We recently replaced and relocated our HVAC. Luis came out right away and gave us a quote.
He kept me informed of timeline and checked with me when they had questions. Really professional work, with great attention to detail
Their work is professional.
Came out, quickly troubleshooted the issue likely to main panel breaker. Only a small charge for showing up. Was able to open breaker and see the wire was loose, corrected and AC condenser started working again. Excellent help.
Photos
Hours
Monday 8AM - 5PM
Tuesday 8AM - 5PM
Wednesday 8AM - 5PM
Thursday 8AM - 5PM
Friday 8AM - 5PM
Saturday 8AM - 2PM
Sunday Closed
Good to know
- on-site services
- no online estimates
- open to all
- verified license
Location
861 Camden Avenue Suite 4, Campbell, CA 95008
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