Optical Center | Kaiser Permanente Richmond Medical Center

Dec 2022

The one time I did not check yelp. I had been to this center many years ago and it was fine. Recently, I purchased some really nice frames and lenses. The Rx was way off so I followed through with a return to the department- then had to email the ophthalmologist (who is excellent), on my own. I was given some unclear and confusing instructions to follow up with the doctor. He was not informed of the issues until I told him. I decided to cancel and requested a refund and am still waiting. Several staff have left me mixed messages since. Just spoke with the manager..nothing had been done. I returned the frames to them on last visit and they cannot locate them.

Dec 2022

The one time I did not check yelp. I had been to this center many years ago and it was fine. Recently, I purchased some really nice frames and lenses. The Rx was way off so I followed through with a return to the department- then had to email the ophthalmologist (who is excellent), on my own. I was given some unclear and confusing instructions to follow up with the doctor. He was not informed of the issues until I told him.I decided to cancel and requested a refund and am still waiting. Several staff have left me mixed messages since. Just spoke with the manager..nothing had been done. I returned the frames to them on last visit and they cannot locate them.

Jul 2022

(Translated by Google) Buy some glassesThe first rings arrived scratched and a little broken and I changed them the second one arrived all stained I am not at all satisfied they are not worth what I paid so now I have some stained glasses I do not know if they will be used or what but I am not happy with my purchase apart that the originals say made in Italy and those that have changed me say send in china and made in california I will not buy there again I give it two stars just because the service was good(Original)Compre unos lentes losPrimeros aros me llegaron rayados y un poquito quebrado y lo cambié el segundo me llegó todo manchado no estoy para nada sastifecho...read full review