About Emergency Restoration & Cleaning
Emergency Restoration & Cleaning (ERC) is a locally owned company providing the Greater Sacramento area with a complete solution for water damage restoration, mold remediation, and fire/smoke damage. They are a progressive and professional company offering emergency cleaning services with the most current technology in restoration equipment. ERC can take the job from start to finish with only one point of contact and get it done right the first time. Customers have praised ERC's exceptional service, with one reviewer stating that the team went "above and beyond" and did an "amazing job." Another customer expressed their gratitude for the kindness, compassion, and willingness to help during a difficult time. Additionally, a customer recommended ERC's home repair services, highlighting the timeliness, consideration, and competence of the crew.
I wish they had a 10 star rating option! We were in a very stressful situation the week before Thanksgiving 2021 with our home in Rocklin which we rent out. We live out of state and our property manager at the time was not responding appropriately to the leak issue. We had 3 restoration companies come out to quote us on the job. We received 2 quotes. ERC did not quote us...they said "the leak has been misdiagnosed and you still have a leak." Not only did Chad and his team take the time to actually look at our home before quoting but they made a solid effort to see if they could guage where the leak was coming from. They were honest and said we need a leak detection specialist to come out to properly diagnose it. This was the week before Thanksgiving and no one was available. Our property managers said I would need to make calls on my home to try to find someone. Chad made calls with me! He went completely above and beyond. We eventually found someone Dependable Rooter to come out the next day which was a Saturday. After dealing with almost no communication from our property manager for almost a week Chad would call and update us every few hours and sent a detailed description and photos of the issues and worked incredibly well with our plumber Dependable Rooter. Together they made the most dynamic team and I hope our misfortune paid it forward to a great new business relationship with Dependable Rooter and ERC. We have such peace of mind now knowing if we have an issue we know who to call and they will care for our home as if it was their own. Thank you ERC!!! My apologies it took so long to write this review!!!
Finally! A company with honesty & integrity in the environmental cleanup industry. Too many shady fly by night operators taking advantage of folks in a very difficult situation.