About Minglih E. Linden, OD
Reviews for Minglih E. Linden, OD
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Minglih E. Linden, OD, provides exceptional eye care services, treating patients with respect and compassion. The doctors, including Dr. Limfat and Dr. Linden, take the time to thoroughly examine patients and address their concerns. The staff is knowledgeable and helpful, making the frame selection process smooth. Patients appreciate the personalized attention and clear communication. The office prioritizes quality care, ensuring patients receive regular vision tests and guidance on medication use. Decades of experience and a dedicated approach have earned the practice a reputation for providing top-notch eye care.
I've been waiting weeks for my prescription to be filled. Last Wed I was told it would be Saturday and they would call me. No call, and I am unable to get through to anyone. Every time I call they answer and say they have other callers and place me on hold. After over 10 mins waiting my turn, they hung up on me. I called back to be told there are other callers and placed on hold again. Very quick to take my copay and charge for all the upgrades but horrible on customer service.
A lot of things have changed here to the negative! To the negative in a way that the staff members seem to celebrate their unfriendliness, the customer is perceived as an annoyance rather than as a king. Particularly unfriendly are the individuals at the check-in which is now even mandated if you only want to browse the various glass models. The cashier folks come second in unfriendliness - just lacking even the lowest level of touchiness. But also in the optometry department, it seems not to be standard anymore to introduce oneself by name ... I would strongly recommend to reconsider the business philosophy a bit. I chose to have my glasses done elsewhere.
My family and I have been going to Linden since 1992. I actually met Dr. Linden. The service and the attention to detail is the best. I have contacts, multiple works, must have spent over $20k since 2992. The best place for your eye are. Friendly Drs. Great staffs, so many selections. And the great calendars every year. Today, 10/3024, of Dr. Linden see's what's going on at his dream, he'd flipped in his grave. Gone are the curtesy, warms, and the attention to details. The eyes care Dr. are good( tho a little old and "too talkative)". But what I can't figure out why they can't pronounce my name correctly... Anyhow, I was told my glasses would take 3 weeks and I will be notified when done. 4 weeks later I have to drive 30 miles to find my glasses was done and waiting. Dr. Linden would not have tolerated that. Trying to be profitable for a new conglomerate is hard. Linden isn't what it used to to be and will never be again.