Drybar - Palo Alto

May 2023

I have visited Drybar Palo Alto tens of times. Generally it’s a good experience. I go there before important events so it’s not the kind of appointment that I can just reschedule to another day. Today, I received an email saying “Thank you for canceling your appointment. We’ll see you next time.” I called because the email was an error, and the person who answered indicated that they cancelled on me due to staffing. No phone call or apology. So if you are booking blowouts for important events, do not consider your appointment at drybar palo alto reliable.Service: Hairstyling

Dec 2022

I go do this Drybar regularly and always have a good experience. Recently, it's been even better - the new store staff is on top of things, the appointments run on time, the stylists are great, and my hair always looks fantastic. The store manager Trish is friendly, welcoming, and a very good stylist herself! Recently they have added more appointment times so I can usually get a convenient appointment. Keep doing what you're doing - I am a very happy customer!

Dec 2022

I'm a bit sad to see people losing their enthusiasm at the PA store. Manager Patricia is now managing Union Square, Palo Alto AND Santana Row!? Not sure who made that decision, but I think it's unfortunate after so many good things were taking place at PA. I'll stay on, I'm still a fan, but I'm not sure my hair can take the damage of being a newbie guinea pig (as happy as I am to support the wonderful new employees being added on!). Everyone is really nice, but I miss the party atmosphere you find in the NYC locations (e.g. still thumping music, and it feels like a party where everyone is dressed to go out and have fun). I guess we are a suburb, apples to vinegar!