Sutter East Bay Medical Foundation in Orinda provides urgent care services. Experiences vary. One patient reported a great experience, describing the staff as amazing, competent, caring, and thorough. The process for outdoor care was clearly explained, and a doctor was noted as being super thorough, ordering tests and providing prescriptions. Another visit noted that check-in and nursing staff were fine or good, but mentioned operational issues, stating the lab was not open due to staffing challenges. Following a formal complaint about a prior incident, Sutter Health issued an apology and committed to updated staff training on mask exemptions to prevent discrimination and ensure access to care.
UPDATE: 11.03.2022 Sutter Health Disability Services handled my complaint (based on the medical component of my exemptions from mask wearing), and to their credit, saw the issue through to resolution. I received a formal apology from Sutter Health, and a commitment to updating training for staff across the region on mask exemptions, to ensure that the discrimination and harassment I experienced at my prior visit does not happen again. My medical procedure was rescheduled for today, and went smoothly. I appreciate that Sutter handled the complaint with the seriousness it deserves, not only for my sake, but to ensure that others who do not wear face coverings will be able to access medical care without impediment, as required by law.
Oct 2022
3.0★★★☆☆
The woman who checked me in was fine. The nurse who placed me was good. The doctor was fine. Many people were coming for the lab. It wasn't open. They were saying they can't get enough help.
Apr 2022
5.0★★★★★
What a great experience! I have been sick as a dog and needed to go to urgent care to get some relief from my symptoms. Everybody at the facility in Orinda was amazing, competent, caring, and thorough. I am highly impressed! Sauna, who was the person at the front desk was super helpful and clearly explained the process for me to see someone. I came in with a very bad cough and cold and because these could be signs of Covid, she explained that I needed to be seen outdoors by the staff. All I had to do is drive around to the back parking lot where they had set up tents for the staff to see the patients.. Stephanie was the intake nurse and she was great. And probably the biggest shout out should go to Dr. Bueno. He was super thorough and insisted I get a chest x-ray to rule out pneumonia, and wanted me to get a strep throat culture taken as well as Covid test. Within a very short time, all my tests were completed and the results came back. Dr. Bueno got me prescriptions to alleviate my symptoms. He is a fantastic doctor and was very reassuring that I would be on the road to recovery soon. Not that I wanna be sick, but if I am again, I will definitely go back to Sutter urgent care in Orinda,.
