Baker Electric Home Energy

Nov 2023

**********, *********. Having poor experience with contractors in the past, I wasn't looking forward to replacing the electric box and rewiring this 1970's house back to compliance. I am pleased to say the week long experience was quite pleasant, far exceeding the expectations of not only myself but my husband-wife. There is still a lot of work to be done on this house, but if I need more electric work done I know whom I will be calling. I do want credit for this experience to go to ****. While the job site was technically Rob's, it was **** handling all of the interactions, making fine changes, and being the visual representation of the company. At multiple times he stopped us from taking the 'quick and easy' route in order to ensure the job was done properly. Due to this outlook, and the amount of work done on this house, I am completely reassured that the wiring isn't going to cause any more problems. My only regret was finding a serious unrelated plumbing problem that will consume the rest of my funds. Would have liked to talk to your company about expanding the solar panels. At this point it will need to be a later project, but **** has ensured you a repeat customer.

Jul 2023

I've had experience with 2 other solar companies before working with Baker, so I have some comparative experience to give some perspective to my experience with Baker.I had a new 32-panel **** kW system installed in December 2021 which has been running near-flawlessly since it was turned on. The one issue I did have happened in April 2022, just as the panel arrays were starting to hit their peak production around noon each day. A circuit breaker on one of the arrays kept tripping at mid-day.I notified Baker and they promptly came out to diagnose the problem. The tech discovered that the panel arrays (on micro inverters) weren't properly balanced across the circuit breakers, so one had more panels than it should connected to it. The problem was corrected a few days later.Overall, I'm very satisfied with only a couple of nits. During the installation (which was admittedly at a rush time at the end of the year in 2021) the roofing was sent out to a sub, rather than being done by Baker, so communication during the roof prep was not great. I left messages by phone, text and email with the ** to ask about progress and scheduling changes, but response turnaround was slow and it was hard to get information.That said, they managed to get the SDG&E notice to permit activating the system before the end of the year, despite some weather that led to some delays, and the installation crew were all very professional and efficient. The sales rep was very responsive as a backup when I couldn't get through to the ** or needed some help getting information.Of the other 2 companies I deal with in the past, 1 of which abruptly went out of business (around the same time I was completing my Baker project), this has been a refreshingly positive experience.

Feb 2023

Baker installed solar panels in a very professional manner and their craftsmanship was excellent. The friendly roofing team Pedro, Sergio,Humberto, Carlos M, Luis, Eduardo, Gustavo,Roman, Alberto and Jose G did a nice job with everything. The electricians also were hard working and professional, the conduit looks nice and everything is well laid out. Jon, Steven, Jenny and George were also all friendly and helpful. Edward the start up tech was knowledgeable, friendly and professional and he quickly got everything up and running. Dakota the PM and Albert in Sales were both positive, professional and responsive. I would recommend Baker to anyone considering solar.