About Optum - Montebello
Optum is a health services business that provides professional and kind care to its patients. The staff and doctors are courteous and respectful, ensuring that patients feel comfortable and at ease. While wait times can be long, particularly in the waiting area where there is often only one person checking in patients, the overall experience remains positive. Patients have praised the quick service and good healthcare outcomes. The pediatric office is especially notable, featuring a warm and inviting atmosphere, friendly nursing staff, and a kid-friendly waiting area. Recent renovations have improved the space by separating specialty offices and pediatrics, enhancing the overall experience. Although some patients have mixed feelings about the front desk staff, many express gratitude for the exceptional care provided by the medical team. Dr. Luck and Dr. Castillo have received particular recognition for their attentive and skilled care, with patients appreciating the friendly interactions and clear communication. Overall, patients appreciate the care provided by Optum and would recommend it to others.
Don’t come to this office. It was the worst experience and worst customer service—overall, a circus. 🤡 had a scheduled appointment in September and they canceled it a day before. Made another appointment for January and they just canceled it again today. No one here or the company takes responsibility for anything and have you wasting your time and health. Made a complaint with optum they have no resolution or any type of help. What’s the point of making an appointment if they’re just to then cancel it a day before after requesting the day and still get charged monthly for the insurance. Try avoid this office theyre just a waste of time.
I know I’ve been going to Optum location in Montebella for a while, but I’m probably gonna be changing in the next couple of months. It’s not working out here. It takes way too long to get an appointment and if I’m want to talk to someone about a concern it takes too long. There’s too many channels to go through and I live in Whittier. I’d rather get a physician near my home.
Had scheduled a phone appointment, due to having the flu I couldn't be seen in person. The link they sent wasn't working, called the office to which they said they would call back. They never did. I had to go to urgent care in order to get a check up. Then I call Optum to get a refill on my inhaler that I've had my whole life, they said I'd have to be seen in person and the next available appt isn't until 1/27. I need my inhaler now. They have no empathy nor care to those they are supposed to be helping. Would not recommend. Will be looking for a new doctors office.