About Urgent Care | Kaiser Permanente Mission Viejo Medical Office
Urgent Care | Kaiser Permanente Mission Viejo Medical Office provides excellent service and care to its patients. Visitors are greeted with kind smiles and efficient assistance at check-in, the pharmacy, and the laboratory. The staff goes above and beyond to ensure a smooth and pleasant experience, from helping patients save money on prescriptions to scheduling follow-up appointments. The facilities are well-maintained, and the processes are streamlined, making it easy for patients to navigate the system. Overall, the Urgent Care | Kaiser Permanente Mission Viejo Medical Office is highly praised for its outstanding customer service, professionalism, and commitment to providing top-notch care to its patients.
I have been here many times for their urgent care and regular medical appointments. The staff and doctors have excellent customer service skills and doctors are very kind and knowledgeable. I feel very fortunate to have this facility near my house. Thank you for all you do!
I've been with Kaiser Permanente for decades now and always received exceptional professional care with a smile. Jason at reception, Dr. Thuy Truong Le, and all the support staff are wonderful people who care about the patients they serve.
I arrived around 3:30 PM on a Friday afternoon for urgent care since I fell on my back and wanted to get some X-rays. The customer service was great starting from the receptionists and the nurse who did my intake. The only downside was waiting for the doctor to approve the order, and my "appointment" was set for 4:20 PM. I ended falling asleep in the waiting room. Finally, close to 5 PM, a lady told me to check-in again at reception for a wristband to be called in. I think there were some minor communication issues because she also tried to hand me a urine cup earlier, even though the test results were just being processed by the first nurse I saw. The other thing that irked me was that a random employee (I believe?), who tried waking me up, as if I wasn't allowed to nap. There were other patients that were also sleeping. Unless I was being called in, I felt it was unnecessary to shame someone for sleeping. The X-ray tech was extremely informative and wondered why I had to wait so long, but there were lots of people with appointments. The doctor was very calm, professional, and thorough. He also apologized about the wait time. He was very thorough Otherwise, I'm glad that my visit was taken care of within about 3 and a half hours. It is also pretty cold inside, so bring a jacket. Since it's warm outside, you'll feel the temperature difference when you're indoors.