Pharmacy | Kaiser Permanente Mission Viejo Medical Office

Name: Pharmacy | Kaiser Permanente Mission Viejo Medical Office
Address: 23781 Maquina 1st Floor, Mission Viejo, California, 92691, US
Telephone: (866) 353-5046
Rating: 3

3.0 139 reviews

Pharmacy, Medical Centers

23781 Maquina 1st Floor, Mission Viejo, CA 92691

(866) 353-5046

Overall rating

3.0

out of 5

139 reviews

5 star 43%

4 star 4%

3 star 6%

2 star 6%

1 star 41%

About Pharmacy | Kaiser Permanente Mission Viejo Medical Office

Pharmacy | Kaiser Permanente Mission Viejo Medical Office is part of a connected system where doctors, hospitals, and health plans work together so patients can stay at their best. The pharmacy itself is described as well-run and professional, with fast fill times. Staff at the counter are consistently noted as nice, helpful, friendly, efficient, and smiling even during busy times when the line is out the door. They talk with patients, check orders, and offer explanations. A new text system alerts patients when orders are ready. However, the phone service is criticized as completely incompetent, and patients are advised to use the online pharmacy for home delivery instead. The medical office environment can feel gloomy and germy, with noticeable coughing and sneezing, prompting a suggestion to bring a mask. Overall, Kaiser Permanente provides convenient access to care, with great service from receptionists to nurses to doctors, who are considered top notch and willing to listen, explain, and discuss care fully.

Reviews

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Aug 2026

5.0

I’ve had a great experience with Dr. Christopher Thomas Robinson
I’ve been under Dr. care for about six months, and the progress so far has been very encouraging. From day one, he has been knowledgeable, responsive, and genuinely takes the time to listen and discuss every question in detail. I never feel rushed during appointments, and I always leave with a clear understanding of my treatment plan.

Thanks to his personalized approach, I’ve seen significant improvements in my health, including my lipid profile, hematocrit, and other important lab markers. More importantly, I feel great, recover faster from workouts, and can consistently train at a high level while… read full review

Aug 2025

3.0

Don't bother trying to phone them, as they're completely incompetent in that regard. The folks at the counter are nice enough, but that hardly makes up for the phone issue. Do yourself a favor and use their online pharmacy instead. Have your meds sent directly to your house.

May 2025

5.0

I don't understand all the negative reviews. It's a busy clinic, so therefore the pharmacy will be busy as well. I've never had to wait more than 15 minutes and have always been treated with courtesy.

All 139 reviews