About Pharmacy | Kaiser Permanente Mission Viejo Medical Office
Pharmacy | Kaiser Permanente Mission Viejo Medical Office is part of a connected system where doctors, hospitals, and health plans work together so patients can stay at their best. The pharmacy itself is described as well-run and professional, with fast fill times. Staff at the counter are consistently noted as nice, helpful, friendly, efficient, and smiling even during busy times when the line is out the door. They talk with patients, check orders, and offer explanations. A new text system alerts patients when orders are ready. However, the phone service is criticized as completely incompetent, and patients are advised to use the online pharmacy for home delivery instead. The medical office environment can feel gloomy and germy, with noticeable coughing and sneezing, prompting a suggestion to bring a mask. Overall, Kaiser Permanente provides convenient access to care, with great service from receptionists to nurses to doctors, who are considered top notch and willing to listen, explain, and discuss care fully.
Another shout-out to the team of Kaiser, Mission Viejo pharmacists for their positive attitudes, helping suggestions and caring ways! Tony was that person for me today. "Thank you" Tony for helping me feel heard and safe. Chronic pain that's unrelenting requires refills in a timely manner. I appreciated that you offered to send another request to my Dr. It's people like you that help all of us "Thrive." "Happy New Year" to all the good employees at Kaiser, Mission Viejo, CA
Stopped in to pick up a prescription for a family member. Staff were nice, helpful, and efficient- but it felt very gloomy and germy in here. I know it's a medical office but there was so much coughing and sneezing I felt like I wanted to run out of there. Bring a mask!
Fast fill and friendly staff-we love this pharmacy!! Good people here, smiling even when the line is out the door, I want whatever they're taking!! They actually talk with you, check to make sure you're getting what was ordered, ask if you need anything explained. New system now tells me when my order is ready by text. Kaiser serves us well. Our doctor has kept us functioning for the past 11years now. Dr. Dewing has been a lifesaver ( literally) and we have always appreciated all she and her support staff have done for us. Most importantly, she actually is willing to listen and clarify, explain fully and discuss anything we present. We feel very fortunate to have her and the staff as our provider.