There is no published map of the Kaiser Martinez campus, and no list of building names by department.The campus is spread out on different levels with multiple buildings with the same address. The lack of information on building location makes it difficult to plan where to park when you have multiple appointments in different buildings. Some appointment reminders come without a building name, and there is no way to look up a building name from a department list. Most other Kaiser campuses have maps online, don't understand why Martinez thinks they don't need one. I am not a regular patient there so it's really annoying when I am forced to use this facility,
Sep 2022
Last Wednesday, we met and I love this lady - Mrs. Kathy Jones in the Digital library Radioology department of Kaiser Martinez. She is so professional, efficient,full of compassion, and great customer service. She listens and works so hard, she is doing things out of her way to help me and my son. I hope her supervisor will see this review. Our family are so touched and impressed.
Feb 2022
The first receptionist that I checked in with was completely rude. I can't even believe that she would be working at a hospital. She is the first person you'll see sitting at the Ensenada 3rd floor desk right next to the elevator.People come to the hospital when they're sick and need help not to put up with your attitude. Luckily you were hiding your name tag otherwise I could have put you on here. I saw someone else took a pic of your associate and post her up, I should have done the same. The doctor who saw me rushed me out within a couple of minutes. Barely asked me anything and did not care at all. Dr Wong. I'm sure you're being paid more than well enough to not care...read full review
There is no published map of the Kaiser Martinez campus, and no list of building names by department.The campus is spread out on different levels with multiple buildings with the same address. The lack of information on building location makes it difficult to plan where to park when you have multiple appointments in different buildings. Some appointment reminders come without a building name, and there is no way to look up a building name from a department list. Most other Kaiser campuses have maps online, don't understand why Martinez thinks they don't need one. I am not a regular patient there so it's really annoying when I am forced to use this facility,
Last Wednesday, we met and I love this lady - Mrs. Kathy Jones in the Digital library Radioology department of Kaiser Martinez. She is so professional, efficient,full of compassion, and great customer service. She listens and works so hard, she is doing things out of her way to help me and my son. I hope her supervisor will see this review. Our family are so touched and impressed.
The first receptionist that I checked in with was completely rude. I can't even believe that she would be working at a hospital. She is the first person you'll see sitting at the Ensenada 3rd floor desk right next to the elevator.People come to the hospital when they're sick and need help not to put up with your attitude. Luckily you were hiding your name tag otherwise I could have put you on here. I saw someone else took a pic of your associate and post her up, I should have done the same. The doctor who saw me rushed me out within a couple of minutes. Barely asked me anything and did not care at all. Dr Wong. I'm sure you're being paid more than well enough to not care...read full review