About Aqua Pool Company, Inc.
Reviews for Aqua Pool Company, Inc.
Write a reviewHours
Monday: 8AM - 3PM
Tuesday: 8AM - 3PM
Wednesday: 8AM - 3PM
Thursday: 8AM - 3PM
Friday: 8AM - 3PM
Saturday: ClosedSunday: Closed
Tips
accepts credit cards
Aqua Pool Company, Inc. is a trusted full-service pool company located in the East Bay counties of Alameda and Contra Costa in Northern California. They specialize in pool repair, weekly maintenance, and equipment upgrades, including solar installations. Customers appreciate the company's professionalism and knowledge, as demonstrated by their timely and friendly technicians who efficiently diagnose issues and provide clear options. For instance, when a customer experienced problems with their Jandy pool remote, Aqua Pool's technician arrived promptly, explained the situation, and provided fair quotes for the necessary repairs. The installation of the new unit was also handled with care, ensuring everything was registered for warranty and that the customer understood how to use the new system. Another customer praised Aqua Pool for their honesty and customer-focused approach. When faced with glass in their pool, instead of suggesting an expensive drain, the team offered practical solutions to save time and money. Their commitment to doing things the right way without unnecessary complications has made many feel like part of the Aqua Pool family. Additionally, Aqua Pool is responsive, as shown when they quickly sent a technician to address a hot tub heater issue. The technician not only fixed the problem but also provided valuable recommendations for future improvements. Overall, Aqua Pool Company, Inc. is highly regarded for its exceptional service, expertise, and dedication to customer satisfaction.
Our 20 year old Jandy pool remote and controller recently stopped working for us. We got Aqua Pool's name from the Jandy website as an authorized Jandy service company so we gave them a call. We scheduled an appointment with them to come out. The technician arrived on time, he was friendly, professional and very knowledgeable. He identified the problem and suggested that there were two options for us, explained pros and cons of both options, and they would have to spec out the costs and send us a quote.
We got a quote for both options in a couple of days. The quotes were fair from the research I'd done. I spoke with Gary who was great and we chose to replace the whole...read full review
Our pool is always jamming with humans and dogs... We also keep it very warm which creates its own challenges of keeping the water clear. The service from the pool techs to the guys on the phone, we have been thrilled with and happy to be in the Aqua Pool family. We re on our first pool but took us 4 pool companies to find one who just does it the right way with no games! I mean no BS. Recently we had glass in our pool and instead of draining it like everyone said to do, they vacuumed it and provided other techniques in which we could do on our own. Why? Because they said draining a pool would be the last effort and it saved us a lot of money and time. Honest information...read full review
My hot tub heater stopped working. They sent over Nino, the same day. He completely took control of the situation. He completely solved the problem. He literally was here for 3 hours. He even noticed that my gas meter was not large enough ( confirmed by PG&E) and recommended we upgrade it to a larger one to accommodate all the stuff we have. Thanks aqua pool for saving the day. That hot tub is my wife's favorite!