I work for Starbucks and unfortunately we have to deal with this company for our audio headset for our drive-through. Consistently ranked worse in customer service. Good luck getting someone on the phone to talk to. They make working the drive-through a living hell.
Have been a customer for over 20 years and am on our 4th HME system through the years, always upgrading around the time a new one is available. But unfortunately this will probably be our last. I called this morning to have 2 headsets sent in for repair, the cost of repair is $250 each which is neither here nor there. The part I am most disappointed in HME about is that the parts that go on the end of the band are absolutely disgraceful quality. All 6 of my headsets have these parts broken, and mind you not only does this hurt to wear like this, it also falls off your head very easily. I was told by HME on the phone that they won't sell just that part (which I have bought… read full review
DON'T BUY!!! Spent 20K updating to their new system to improve our Drive-thru performance. Our old system had a 'push and hold to talk' button to allow comms between staff when needed. Take your finger off button and the comms channel closes - all good. Was told HME new system had the same. Turns out their new system now has 'tap to open/close the staff comms channel' button, meaning staff simply tap the button then spend the rest of the shift chatting, when management is not in the store of course. Now they are so distracted that customers are not getting acknowledged in as timely a manner both in-house and in DT. Entire customer service has been negatively affected.… read full review
2848 Whiptail Loop West, Carlsbad, CA 92010
Upgrade your profile to add the context customers, search engines and AI systems use to evaluate and recommend your business.
