Total Vision Campbell

Family Eyecare Center, now operated by Total Vision, has been serving the Campbell, CA community since 1970, focusing on comfort, compassion, and genuine care in optometry. The center offers various services, including eye exams, dry eye therapy, and vision therapy, ensuring families receive the attention and respect they deserve for their eye health. Many customers appreciate the staff's kindness and helpfulness. One reviewer noted that despite forgetting their contact lenses, the staff provided trial lenses at no fee, showcasing the center's commitment to customer service. Another patient praised Dr. Chang and Dr. Ruiz for their support in resolving contact lens issues, emphasizing the feeling of being well cared for. Recent visitors shared positive experiences, highlighting the helpfulness of staff like Oscar, who assisted with a repair on short notice, and Ulysses, who provided excellent service and a healthy discount when a pricing issue arose. Customers also praised Dr. Albert Chang for his thorough, attentive, and passionate approach to eye care, ensuring accurate prescriptions and complete health assessments. The support staff was described as very kind and helpful, contributing to a welcoming atmosphere. While some reviews mentioned challenges with insurance, particularly for VSP members, this has caused some dissatisfaction, especially when patients were not informed about network changes until ordering contacts. Despite these issues, many still recognize the center's dedication to quality care and customer satisfaction. The overall experience remains positive, with patients appreciating the compassionate service and quick, appointment-free experiences. The center continues to be a recommended choice for eye care in the area, especially for those who value attentive and friendly service.