About Dolan's Lumber, Doors and Windows
Dolan's Lumber, Doors and Windows is a well-regarded business that has consistently provided excellent customer service and high-quality products. According to the reviews, the staff, particularly Josh and Carlos, are knowledgeable, helpful, and professional. Customers have praised the business for its ability to listen to their requirements, offer tailored recommendations, and ensure a smooth and efficient purchasing process. The reviews highlight Dolan's Lumber, Doors and Windows' commitment to customer satisfaction, with one customer noting that when there was an issue with the hardware, it was promptly resolved without any questions asked. The business is also commended for its swift delivery and attention to detail, ensuring that customers receive the correct products as ordered. While the majority of the reviews are overwhelmingly positive, one customer did express concerns about experiencing what they perceived as condescending treatment from a staff member. However, this appears to be an isolated incident, and the overall consensus is that Dolan's Lumber, Doors and Windows provides an excellent shopping experience for customers seeking high-quality doors, windows, and related hardware.
We were impressed by the thoughtful advice and responsiveness of this store, and of our contact Sam in particular.
When we came in on a Saturday just 40 minutes before closing and without an appointment, Sam took the time to understand our needs and explained the window options clearly, with their pros and cons. He also helped us understand the trade-offs we could make to shorten delivery times. We had a few follow-up questions on the quotes, and he was very responsive throughout.
While we haven't bought from this store yet (our contractor preferred their own vendor), we feel confident that this is a solid and trustworthy business, and we will consider it...read full review
I've been working with Dolan's Windows, Doors and Lumber for approximately 15 years. They've provided excellent service, competitive pricing and are always a great source of reliable product information. I have worked with Sam mostly and have also worked with Josh. Sam has always gone above and beyond when it comes to being thorough as to the order details and options and getting supplemental information from the various manufacturers. Their Walnut Creek lumber yard and warehouse staff is also amazing! They are very well organized in updating me about product lead times and deliveries.
Josh was amazing to work with. Great customer service. Perfect execution. When there was an issue with the hardware they replaced it - no questions asked.If you need someone to install the door ask Josh for Carlos information. Very professional, hard worker and knowledgeable.