About John Muir Health/UCSF Health Berkeley Outpatient Center
The John Muir Health/UCSF Health Berkeley Outpatient Center provides a mixed experience for its patients. While some staff members exhibit excellent care, kindness, and bedside manners, others may come across as abrupt and insensitive. The facility's ability to provide empathetic care and find solutions for patients is a notable strength, particularly for those dealing with challenging health issues. The staff is generally friendly, and the process of seeing a doctor and filling out paperwork is smooth. Patients have praised the outstanding radiologist and the efficient, caring staff. The scheduler was able to accommodate a patient's need for a second mammogram and an ultrasound right away. The technicians have been praised for their clear explanations and ensuring patients understand the procedures. Overall, the facility offers a positive experience for patients, with a focus on providing compassionate and efficient care.
I have mixed feelings.
Hard to get appts sometimes with pcp. Months sometimes. Urgent care usually same day or next day. Wait awhile on phone. Mostly deal with John Muir docs. Saw maybe one UCSF specialist there.
Parking lot available but kind of tight and awkward to get a ticket on a steep incline. They should definitely let people get to the top on flat to get ticket. Free parking I believe two hours. It is clean. Security guards nice. All staff have been helpful. They take Medi-cal Alameda Alliance as well as my primary insurance. They have a lot of things under one roof. Labcorp, x rays, scans, ultrasounds. Reminds me a little like Kaiser without Pharmacy.
Go round to parking and we went up to 3rd level and parked right by door. Validated parking free. The staff were super friendly and helpful, everyone with a smile and a helping hand.
I came for an xray and was pleasantly surprised by the speed and curtesy of staff. That said, on the way out I scraped the side of my Ford explorer. The parking entrance/exit is down a windy and narrow lane with columns making it even less narrow. The parking people need to wrap the columns to minimize damage to vehicles. I would also prefer a warning to not enter with a larger vehicle.