Lab | Kaiser Permanente Chester Avenue Medical Offices - PERMANENTLY CLOSED

Aug 2023

Overall KP doctors has never done me wrong except with a Workers compensation complaint which was resolved back in the day... (My personal opinion...NEVER go to them)But the reason I still use them is because they have some of the best physicians I've met during my 30 year industrial career. Round 1 The Lab gets 2 stars this location on Stockdale for my appointment I waited in the line marked appointments for 10 minutes with no one even coming out to see if there were customers waiting. 14 minutes in all and 6 customers outside a young man walks out and asks if there are any appointments I raised my hand and he checked me in. fine .. I look on the lab board and I am dead last.. ok I wait about 5 minutes and 3 people go into the lab. I walk back to the counter to ask why I have a 50-55 MJ ute wait when I have an appointment. He said " you have an appointment? I said yes when you asked I raised my hands and you checked me in . The young man checked me in and I shot to the top of the list . 1-2 minutes wait time. Round 2 I get called back and I asked for a butterfly needle because I have issues with the normal size and phlebotomists missing my veins.. Since I figured this out 6 years ago I have never had a problem.... Until now I get a girl/woman who puts in the butterfly and misses my vein.. spills out and reinserts to fine the vein. Blood drawn I get gauze and tape cool.. next day .. pictures below.. Round 3 my 9 yr old daughter goes with my wife and gets blood drawn with a butterfly needle , says the girl missed and had to wiggle it around . My wife was upset and took down her name says she told it to my kids PCD. Guess what ? same phlebotomist. So this is my issue and I've never done this before but the Stockdale location is fine except this one phlebotomist. I wont say her name but it rhymes with Bristal. Kaiser please send this person back to phlebotomy school I have never bruised in the last 6 years and my child bruised once a a child. This is expected but not with such frequency.. I'm sure she misses much more than she hits This is totally unacceptable. I've had blood drawn every 3 months for the last 12 years at the VA and let me tell you they are bad but they don't deal with children so it's different. Head are the pics of my arm I'll do an update my kid is ashamed to go to school with a noticeable bruise on her arm and wears a compression sleeve to hide it.. Luckily she's a bit athletic so her friend think it's cool. Long story but I believe necessary.

Mar 2022

The doctors and staff here are amazing. I saw Dr. Cowan in ophthalmology. She was very kind and informative and let me know exactly what was going on with my eyes. Parking is tough here though, so get there early.