Pinnell's Carpet One Floor & Home
“The previous floor installer did a very poor job. The vinyl plank seams began to break and or separate. For more than a year we tried t get the company to make repairs. On two separate occasions, they sent inspector/installers to evaluate then just ignored us.
My wife spoke with Jeremiah with Pinnell’s Flooring at the Home and Garden show in Sonora. Jeremiah set up an appointment to look at our problem and recommend a solution at no cost or obligation . Within a week Steve, Pinnell’s inspector/installer, arrived on time, made a thorough and professional inspection and proposed a very understandable and reasonable repair solution and took the results back to Jeremiah. Within days Jeremiah contacted me with the proposed repair and cost. He indicated that if I wanted to do the repair, he would send the contract and schedule the repair. Within one week Merlin and Aiden arrived on time and did a very professional repair and corrected several other mistakes made by the previous installers. Merlin and Aiden also meticulously cleaned up and put all furniture back in its place.
Needless to say my experience with Pinnell’s Flooring, Jeremiah, Steve, Merlin and Aiden was the exact opposite from the previous McCurley Flooring.
Pinnell’s Flooring was most professional, reliable, knowledgeable, transparent, very timely, very careful and cleaned up meticulously at a reasonable cost.
I highly recommend, with my experience with Pinnell’s Flooring, that if anyone has need for floor installation, upgrade, repair or other concerns that you contact Jeremiah at Pinnell’s Flooring in either Sonora or Angels Camp. (Note: this is my honest review and recommendation as I signed the contract and paid my bill prior to writing this review.)”
