Geek Squad is a Best Buy brand offering support services in stores, at home, and online. The staff is described as pretty helpful, extremely knowledgeable, patient, helpful, and professional, representing great customer service. They provide key repair services including computer and tablet repair, data recovery, virus removal, TV installation, and smart home setup. While the selection may not always be the best for specific parts, the available services offer peace of mind for tech-related needs. Agents are available to assist with one-time repairs, device protection, and multi-device setup for home or business.
There is mo way to get a direct amswer from them amd they domt phome vack for folllow ups!! People are waitimg for amswers amd cammot get the computer fixed!! My keypad does mot work amd im a week I still have mot had om how much it would cost to get the keypad replaced!!! mo direct phome ### to call the store either!!!
Hi
Just wanted acknowledge the nice attention I received from Gotham trying to help solving my problem with a recently purchased work station.
The solution was not provided yet alternate places to visit.
What demerits my qualification is the second and third associates participating in the conversation.
Their experience is comparable to their bad mood.
Raised their voice to me or sent me elsewhere to ask for solution, involving time + money I am short of now.
Thank you for the good lessons 🙏 and awareness about your customer service.
We have always had great experiences with Geek Squad at this location. Repairing our antique laptop so we don’t need to buy a new one (yet). What is possible, they can do. What is impossible, no one can do.
798 Granville Street Ste 200, Vancouver, BC V6Z 3C3
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