About Urban Plumbing & Heating Ltd.
Urban Plumbing & Heating Ltd. is a highly recommended plumbing service known for its professionalism and efficiency. They successfully addressed a building's sump pump flooding issue, providing a clear plan and upfront quotes for multiple projects. The team expertly coordinates complex tasks, such as concrete x-ray scans and core drilling, while replacing faulty pumps with high-quality equipment. Customers have praised their exceptional customer service, attention to detail, and overall workmanship. The company is recognized for delivering great value and reliable service. Many clients express their willingness to recommend Urban Plumbing for plumbing and heating needs. Customers have described the staff as professional, knowledgeable, and thoughtful, able to complete even difficult jobs with a smile and to the customer's satisfaction. The plumbers, such as Carmine and Connor, are respectful, patient, and ensure the work area is clean and tidy before leaving.
I had a disastrous leak in my suite while I was away on holiday that affected five of my neighbours, two common hallways and multiple ceilings and walls. I organized a replacement toilet through Urban - taking time out of my vacation from 10, 000 kilometres away - to ensure I had a working toilet upon my return home. One of the owners, Carmine, and his business partner were out of town and some balls were dropped. The plumber was essentially a no show - this was not a window replacement, or flooring - this was a life necessity. I could have left a crap Google review, however I contacted Carmine with an email explaining what happened and my disappointment. He STEPPED UP...read full review
Urban Plumbing and Heating came highly recommended, and they absolutely lived up to it. Marco replied to me first thing in the morning, and because of the urgency had a technician at my home that same morning. The technician worked directly with the manufacturer, Rinnai, to order the necessary parts and clearly explained the plan moving forward. My Rinnai Combi-Boiler is now repaired and running perfectly. Everyone I spoke with at Urban was professional, knowledgeable and polite. I will definitely use them again.
I highly recommend this company for their service. I'll live in an older building that needed a whole new heating system replaced immediately. The team worked diligently to get the job done . 👍👍 Thank You