El Rio Community Health Center Adminstration

Nov 2025

I had a tooth pulled in August 2025 and was told to wait for a month and they would work me in to get the other one pulled. I have called every week since then and I was told that they are working on fitting me in. The last call I made I was told they didn't have any openings until 2027!! This is the Southwest clinic and at this point I will NEVER go back to El Rio, they no longer have patients as their priority and the customer service is terrible!!

Jun 2023

El Rio Health has horrible customer service when it comes to billing. It took them over 3 months to send me a bill. I had requested a bill for my medical charges after they called me for payment. They called again and asked for payment and I asked for my bill, again. I had made multiple requests and then gave up. I surprisingly received a bill on June 12, that was dated May 25th. And it didn't show the payment I had made on May 16th. They really drag their heels. I've found their administration to be very slow, clunky and not very helpful.

Nov 2021

I have been trying to figure out when I’m going to get a crown on my tooth, being that I had a root canal done on September 2nd, 2021. I have been calling this office and specifically been speaking to “ERICA” or “ERIKA” and have had some of the worst customer service ever. SHE IS VERY RUDE AND UNWILLING TO HELP. SHE SHOWS NO COMPASSION OR WILL TO TRY AND HELP CUSTOMERS. I have called repeatedly after being told that I would receive a call back. This is RIDICULOUS & I FEEL AS IF I HAVE TO DO THEIR JOB FOR THEM. YOU GUYS SHOULD BE ASHAMED TO HAVE PEOPLE WORKING LIKE THIS IN THE MEDICAL FIELD. It’s a complete joke. Where is the compassion and friendly voice that’s...read full review