wholesale Cabinets

Jul 2023

I would not recommend this company to anyone. Horrible customer service. Not one person knows who is in charge and we keep getting the run around on money owed to us that they agreed upon. This company seems as though it is going down and I would recommend no one do business here. I wouldn't even give one star but it won't let me post without marking one.

Jan 2023

Lack of Communication, Customer Care, and Follow-Through! We had just moved into our home in September, and after reading reviews, we made an appointment; Robert came out and, at the time, seemed very helpful. He was there to take our money and quickly forgot our name when the order was incorrect when we called to ask for his help to make it right. Installation Day: the windows arrived in the wrong sizes/shapes. We requested the installer have someone from the office call us to explain what happened- no call or communication. An hour later, I called the main office and left a voicemail requesting someone call me before anything was reordered - no return call. I called Robert with the same information - no callback. Wednesday, I called at 8:30 am (frustrated I was the person following up). Lissa apologized, asked to come "re-measure the windows," and shared that they had already re-ordered windows without our approval. Reluctantly, we agreed to meet Friday @ 9:00. On Friday, when Lissa was a no-show, I called the office at 9:30 to learn she had a personal matter and could not make the appointment, but the company was not aware she was even coming out to our house. At this point, we opted to ask for our deposit back to look for a different window company; from what we have experienced, this is a communication trend, and we don't have faith or trust that their communication would be different if we needed warranty assistance. Traci, (the one person who was helpful) put us in contact with Jamie, the COO, via email, who has followed the same lack of communication style as other people in the company who didn't respond to our emails and sent us a check for half our deposit without any explanation. We do not recommend this organization; they do not call or respond to your emails.

Oct 2022

We have bought several doors and had no problem. This last door has been a nightmare. Ordered it aug 15...scheduled to hang sept 19th guy never showed and no phone call. The door had been damaged so they were going to pick it up and have the door jamb fixed. I called today to see if it was ready to hang again since I live in Kansas I wanted to schedule while I was going back to Az. Got the run around for 30 minutes hold. Receptionist told me they just picked it up last week to be repaired. I asked for a mgr got a snooty gal who knew absolutely nothing. I told her we wanted our money back. She responded I'll talk to you the GM. So I said I want to talk to the GM. So now I wait for that call. DON'T USE THIS COMPANY!!!