Surplus Flooring - Phoenix

Mar 2023

This place is a total SCAM. 9 months of no communication, cabinets installed with damaged panels, measurements don't fit appliances, they won't honor their warranty, and ghost all my communications, refuse to give my money back or fix the problems. I lost $8k to a CROOKED company.

Jan 2023

I can only give the Phoenix store a negative t stars. Just horrible customer service.once they received my money with my order. Promised me delivery of my cabinets in 2 weeks. It also promises this on their website too. It 6 plus weeks and nada. Meanwhile the demo in my kitchen, baths and laundry room was done based on when I was told I would get my cabinets. I was also promised assembly and installation at a confirmed price only to get an invoice for more than double the price. I went into shock when the invoice was over $15,000. That is in addition to the cost of the cabinets. Just unbelievable. Tried and still trying to contact the "higher ups" at this company appears...read full review

Dec 2022

I was in the design center in mid October Salesman was rude to my husband and while I did proceed with him we did a design that day but did not complete. after I left the showroom communication with him was spotty. He would not return a call. I moved on to look for another source. I did not find one I liked as well as cabinets to go product. On Oct 31 We went back in the center and asked for a different salesman. I was promised he would not treat us like the previous salesman. we did design picked cabinets. He called to make sure they were in stock and promised delivery in next two weeks. We paid in full and signed contract. We left the store Oct 31. any and all communication...read full review