Ulta Beauty

$ • Hair Care, Beauty Salons, Cosmetics & Beauty Supply

1949 E Camelback Rd Suite 146, Phoenix, AZ 85016
(602) 264-0003

Tips & Reviews for Ulta Beauty

in-store shopping in-store pick-up masks required staff wears masks accepts credit cards bike parking haircuts friendly staff

  • Sep 2021

    If I could give this store a zero stars I would. Absolutely THE WORST customer service I've ever had. I called for curbside pickup because online wouldn't let me submit the gal tells me "that's because we don't do that now" stating that I can come in. I advise her there are no parking spots and she goes "oh that sucks" and I tell her I'd like to cancel my order which she says "okay!!" And hangs up....I'm sorry but where on earth was there any customer service in that? I get if it's outside of curbside hours but not even offering assistance in any way is ridiculous. Being okay with losing an order and a customer...also ridiculous. First of all: post your hours or let then...read full review

  • Aug 2021

    A smaller Ulta store that carries the usual items you would find at any Ulta. There are not many employees that are there to help you which you would have to go up to one and ask for. Because of that I had few items in mind to purchase in the basket and had to ask the cashier Kayla for recommendations. She was willing to step out and back with me following her for recommendations and decided to take a few she recommended at decent price.

  • Jul 2021

    I came in 2 days ago to buy conditioner. Cashier was persistent in asking for my phone number. When I respectfully said no she asked for a friends number, continued and wouldn’t let it go. My friend went in today and had THE SAME EXACT experience. And now I’m seeing other reviews with the same story? Ulta.. get your sh*t together. Those ‘compassionate’ responses to bad reviews are BS and you know it.Your company is tanking, and these practices are only going to tank you quicker.

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Hours

Monday: 10AM - 8PMTuesday: 10AM - 8PMWednesday: 10AM - 8PMThursday: 10AM - 9PMFriday: 10AM - 9PMSaturday: 10AM - 9PMSunday: 11AM - 6PM

Ratings

Google Google: 4/5 Yelp Yelp: 2.5/5 Facebook Facebook: 1/5 Foursquare Foursquare: 7.6/10

Ulta Beauty

1949 E Camelback Rd Suite 146, Phoenix

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