Hand & Stone Massage and Facial Spa

Aug 2021

First off let me say I have been a member here for many years. The staff gets 5 stars easy, the location gets 5 stars, the new owner gets zero (0) stars. I don't care that this guy owns 8 Hand and Stones, blah blah. What I have witnessed on all of my most recent visits (3 this week alone) is members cancelling. Long time members I always see - leaving. They don't appreciate how the staff is being treated and instead of running a spa with great sales revenue, he is trying to run a sales organization that just happens to sell massages. The push to get add on services is now part of every experience, putting the therapists in a compromised position. Their compensation...read full review

Aug 2021

Over the last 5 years been here about 3x - never been blown away, always felt like it was "fine".Wife just got home after a full-price $130 1-hr that started 8mins late and ended 4mins early and only addressed the back of her body instead of anything else.Of course got the hard sell coming and going on the monthly signup and how the massage would be 50% cheaper if we signed up for it.This is not relaxing or amazingly high quality and just feels annoying. I would go elsewhere or better yet, hire a masseuse directly so they make the majority of the fee.

Jul 2021

It's possible this review will be deleted because I have never been to this Hand and Stone. However, a friend of mine, John, an excellent massage therapist who was always fully booked for each shift, was fired recently because he didn't upsell other products or services to clients. Is he a massage therapist or a salesman?!? One would think it would be the job of the support staff to do the selling of extra services and let the massage therapists focus on providing excellent massages, which is what John ALWAYS does. I know he is not the only therapist to be "let go" for the same issue. It also would be nice if this establishment would be honest about why John no longer...read full review