Hand & Stone Massage and Facial Spa

$$ • beauty salon, Day Spas, Massage Therapists, spa, Massage, Skin Care

4727 E Cactus Rd #115, Phoenix, AZ 85032
(602) 992-2268

Reviews

  • Jalia Pettis
    Nov 2021

    I was gifted a massage for my birthday this year and after almost two years of a pandemic this was so long overdue. Jaime took the time to listen to my areas of concern. The ladies at the front desk were a so sweet and accommodating. They got me to get a membership lol what can I say, they were all great!

  • roge nesbitt
    Oct 2021

    Me and my friend were visiting and found this place. The ladies that did the scheduling were very knowledgeable and friendly. I was a little disappointed with the person who gave me the massage. He didn’t go over any extra’s that could be added on. Besides that he did a good job!

  • Heather Sheston
    Oct 2021

    I have been coming to Hand and Stone for years and I'm editing my review from a year ago because my experience has changed that much.First, the prices for services and member fees have increased dramatically, which seems a little tone deaf to me. But, it's not just the price increases, it's the insane sales org that this place has turned into. Completely takes away from the relaxing environment that people come to a spa for to begin with. I'm typically the type of person who will upgrade my services anyways, but because they push this stuff so hard it actually makes me spend less money there. Lastly, the last couple of services that I've had all started about 10 minutes late and ended 10-15 minutes early. I know it's hard to get people in and out, but it just feels like a bad way to cut corners.There are many other spas out there for people to check out, you don't need to spend your money here.

  • Jennifer Davis Ripley
    Oct 2021

    Absolutely wonderful experience! Friendly front desk staff. Rhiannon did one of the best facials I've ever had!

  • Ashley Emch
    Sep 2021

    I had the absolute worst experience with this spa. There is another review that states they bait and switch you, which is true! They advertise one thing on their booking website and call you later to change it when it is too late to cancel. The front desk person who called be was very rude. I went in to my appointment early, even though I filled out all of the paperwork online. The front desk person was VERY rude, abrasive, and asking me uncomfortable questions about my pregnancy. Then I go back into the room where the therapist gave off a very weird vibe. She clearly did not want to me at work and made me uncomfortable about it. She then proceeded to tell me she would not touch my feet because I was pregnant (the entire reason I was there in the first place). She made up all of these reasons as to why she wasn't going to do a full massage. The entire time, she made me SO uncomfortable. She left the room so I could change and I was in tears. I made the decision to leave as I was extremely uncomfortable and would not proceed with the service. The front desk was again very rude on the way out. She of course charged me for the service, although I expressed my concerns with her. I would not suggest this place to anyone, there is a very weird vibe in this place and I would stay very far away. They completely ruined my day!

  • Kristin Penney
    Sep 2021

    Hate to share a great message therapist (because she will probably get too busy) but I must give a shout out to Beverly, who is so talented. She listened to my specific needs and developed a massage perfectly suited for my problems. I highly recommend Hand & Stone based on really top quality massage therapists like her.

  • Ashley E.
    Sep 2021

    I had the absolute worst experience with this spa. There is another review that states they bait and switch you, which is true! They advertise one thing on their booking website and call you later to change it when it is too late to cancel. The front desk person who called be was very rude. I went in to my appointment early, even though I filled out all of the paperwork online. The front desk person was VERY rude, abrasive, and asking me uncomfortable questions about my pregnancy. Then I go back into the room where the therapist, Beverly, gave off a very weird vibe. She clearly did not want to me at work and made me uncomfortable about it. She then proceeded to tell me she would not touch my feet because I was pregnant (the entire reason I was there in the first place). She made up all of these reasons as to why she wasn't going to do a full massage. The entire time, she made me SO uncomfortable. She left the room so I could change and I was in tears. I made the decision to leave as I was extremely uncomfortable and would not proceed with the service. The front desk was again very rude on the way out. She of course charged me for the service, although I expressed my concerns with her. I would not suggest this place to anyone, there is a very weird vibe in this place and I would stay very far away. They completely ruined my day!

  • Deb W.
    Sep 2021

    My husband and I have been members since 2013. We shared one membership. Often when a new girl at front desk would start, we would get the verbiage there was a $10 transfer fee. We were never charged a $10 fee. If you want to charge me an extra $10 for both of us using 1 account then cancel my acct. Issue would be dropped. There are other massage therapists in town. We continued to go there because it's close to our house. They advertised an hour massage which it isn't. Look at the proverbial fine print. Sometimes they leave me in the room 10 min before coming back in to start massage and they stop 5 minutes before hour is up. 45 minute massage would be accurate. Many times we'd get chatty therapists. Not there to hear about your problems. We continued to pay our monthly fee and due to Covid-19 didn't feel comfortable going so we had over a year of credits. Then they announced raising our monthly fee $20/mo and when we said we were canceling they said we had to use all our credits within 60 days! We had 1 credit left to use today (their words) and they suddenly said, "Nope...you've used all your credits up" i asked for proof and was given a date from 2001. I gave up. Not worth the hassle. There are chiropractic offices in town that offer a full 1 hour massage for same price and another massage place we will check out. One positive note...Sharon is an amazing masseuse. Sharon, I will miss you. We will not miss Hand and Stone.

  • Christine Row
    Aug 2021

    My friend and I had an awesome experience with this location. We had amazing massages by Violet and Shannon. The CBD is a favorite for complete relaxation. I loved the enhancement foot scrub and hot towel.

  • Michael Grace
    Aug 2021

    First off let me say I have been a member here for many years. The staff gets 5 stars easy, the location gets 5 stars, the new owner gets zero (0) stars. I don't care that this guy owns 8 Hand and Stones, blah blah. What I have witnessed on all of my most recent visits (3 this week alone) is members cancelling. Long time members I always see - leaving. They don't appreciate how the staff is being treated and instead of running a spa with great sales revenue, he is trying to run a sales organization that just happens to sell massages. The push to get add on services is now part of every experience, putting the therapists in a compromised position. Their compensation has been revamped and now if they don't sell additional services they get a lower pay. As a client I am disappointed that leadership who took over such a busy and family friendly spa from the Fleming family would be driven to change the model to try and push revenue. I am interested to see how this plan works, raising the fees that were just raised a few months ago, another $10 and having therapists selling versus concerned over their clients well being. I have a membership at another spa less than a mile away. They also raised the prices, but without all the sales pressure, and members remain very eager to get services. So I am sad to see the change in leadership and hope the model gets better for the therapists. I have seen many business owners so blinded by profit that they lose touch with the human element that makes a business special and therefore has customers for life. I have over 15 packages here so I am in for a long haul to see how this plays out.

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Hours

Monday: 9AM - 9PMTuesday: 9AM - 9PMWednesday: 9AM - 9PMThursday: 9AM - 9PMFriday: 9AM - 9PMSaturday: 9AM - 8PMSunday: 9AM - 8PM