About American Plumbing and Rooter
American Plumbing and Rooter is a trusted plumbing service in the southeast valley, serving both residential and commercial customers. This small business is known for building friendly relationships with clients. When customers call, they speak to a live person, not an answering service, ensuring their concerns are heard and addressed. The company has maintained a 5-star rating for over six years, thanks to the honesty and professionalism of its team. Customers often praise the team for their promptness and helpfulness. For example, when a garbage disposal jammed, the team quickly picked up and guided the customer through fixing it themselves, saving both cost and a service fee. The team is always ready to leap into action and work with the customer's best interests in mind. Rich, the technician, is known for his personable approach and takes the time to address every question and concern. He explains the job beforehand, making customers aware of any potential issues that may arise. Another technician, Kevin, is also recognized for being friendly and professional. Customers have noted that Kevin handled a slab leak repair with minimal mess, making the process as non-intrusive as possible. Customers value the quick response, with some waiting only one day for service. Rich and his team have been praised for their incredible urgency and care, such as when they installed a new water heater and addressed water shut off valve issues promptly. Overall, American Plumbing and Rooter is highly recommended for anyone needing reliable, honest, and prompt plumbing assistance.
I’ve worked with Rich several times, and he’s always friendly, honest, professional, and reliable. When I called about a shower drain issue, he walked me through a fix over the phone, saving me money. He responds to calls and texts promptly, explains your options clearly, and takes the time to address questions before starting the job. It’s rare to find this level of professionalism. Highly recommend Rich and American Plumbing and Rooter.
l've had the pleasure of utilizing American plumbing and rooter twice for our plumbing needs, and I must say, their exceptional service has truly exceeded my expectations.
Their prompt arrival and efficient solutions have left me thoroughly impressed, and I'm grateful for their professionalism.
What sets them apart is their unbeatable prices, coupled with the reassuring ability to speak directly with a real person, eliminating frustrating delays.
With a family-oriented approach, reasonable prices, and a commitment to punctuality, they've proven themselves to be a trustworthy choice.
The moment I reached out, the owner's reassuring presence put me at ease,...read full review
Great pricing helped me with changing my 50 Gallon gas water heater that started leaking. I called several companies and this was the only company that gave me an honest price on the spot over the phone. I sent a few pics over to the owner Rich who initially took my call and he had a quote to me almost immediately. He said send some pics via text message to check warranty and to confirm cost without having to come out which I was also impressed with. None of the other companies even mentioned warranty. Rich told me
If it was to be under warranty he could have saved me money. Unfortunately my unit was over the warranty period. All in all I am Very impressed with the...read full review