American Plumbing and Rooter is a trusted plumbing service in the southeast valley, serving both residential and commercial customers. This small business is known for building friendly relationships with clients. When customers call, they speak to a live person, not an answering service, ensuring their concerns are heard and addressed.
The company has maintained a 5-star rating for over six years, thanks to the honesty and professionalism of its team. Customers often praise the team for their promptness and helpfulness. For example, when a garbage disposal jammed, the team quickly picked up and guided the customer through fixing it themselves, saving both cost and a service fee. The team is always ready to leap into action and work with the customer's best interests in mind.
Rich, the technician, is known for his personable approach and takes the time to address every question and concern. He explains the job beforehand, making customers aware of any potential issues that may arise. Another technician, Kevin, is also recognized for being friendly and professional. Customers have noted that Kevin handled a slab leak repair with minimal mess, making the process as non-intrusive as possible.
Customers value the quick response, with some waiting only one day for service. Rich and his team have been praised for their incredible urgency and care, such as when they installed a new water heater and addressed water shut off valve issues promptly. Overall, American Plumbing and Rooter is highly recommended for anyone needing reliable, honest, and prompt plumbing assistance.
