About American Plumbing and Rooter
American Plumbing and Rooter is a trusted plumbing service in the southeast valley, serving both residential and commercial customers. This small business is known for building friendly relationships with clients. When customers call, they speak to a live person, not an answering service, ensuring their concerns are heard and addressed. The company has maintained a 5-star rating for over six years, thanks to the honesty and professionalism of its team. Customers often praise the team for their promptness and helpfulness. For example, when a garbage disposal jammed, the team quickly picked up and guided the customer through fixing it themselves, saving both cost and a service fee. The team is always ready to leap into action and work with the customer's best interests in mind. Rich, the technician, is known for his personable approach and takes the time to address every question and concern. He explains the job beforehand, making customers aware of any potential issues that may arise. Another technician, Kevin, is also recognized for being friendly and professional. Customers have noted that Kevin handled a slab leak repair with minimal mess, making the process as non-intrusive as possible. Customers value the quick response, with some waiting only one day for service. Rich and his team have been praised for their incredible urgency and care, such as when they installed a new water heater and addressed water shut off valve issues promptly. Overall, American Plumbing and Rooter is highly recommended for anyone needing reliable, honest, and prompt plumbing assistance.
Rich and his staff were great to work with. I called him at 11pm when our water heater sprung a leak. He was at our house by 7am and explained clearly what to expect. Very professional and courteous, and shared some useful tips on keeping our new water heater in good shape. Would definitely recommend!
I had a very difficult drain to clear. 20 years of grease buildup. Rich, who is the owner, was on the job. He went the extra mile to get it done. He is very committed to doing an excellent job. I highly recommend him.
We were having issues with our garbage disposal and reached out to Rich to come take a look at it. Before scheduling an appointment, he was actually able to quickly diagnose the problem over the phone and walk us through how to fix it right away. I appreciated Rich so much for taking the time to help us over the phone instead of coming out and charging us for what turned out to be an easy fix. We will definitely use Rich in the future for any plumbing needs and highly recommend him for his knowledge and professionalism!