PetSmart is the world's largest pet supply and services retailer, featuring over 10,000 products for various pets including dogs, cats, birds, fish, reptiles, and small animals. Customers appreciate the diverse selection of competitively-priced items and frequent specials. Many have highlighted the excellent services offered, such as dog training and grooming. A customer noted how their pet enjoyed a spa appointment, emphasizing the helpful reminder call from the staff.
PetSmart's training classes have received praise for providing a strong foundation for behavioral improvements in dogs. While there are some issues with online ordering, such as pricing discrepancies, local staff are quick to resolve any problems and are known for their friendly greetings and welcoming atmosphere. Customers frequently mention being greeted with a warm "Welcome to Pet Smart!" and find the customer service to be kind and helpful.
Reviewers have expressed satisfaction with the knowledgeable staff, particularly in specialized sections like reptiles, where they receive great advice for their pets. One customer shared a positive experience ordering their dog's food online last minute, appreciating the prompt service. Overall, PetSmart is recognized for its great products, services, and dedicated staff, making it a go-to destination for pet owners.
