Petland Red Deer is a chain pet store that offers a wide variety of animals, particularly the "fuzzy critters" that customers enjoy. The store is known for its excellent customer service, with knowledgeable staff who are eager to assist customers. The aquarium department, in particular, has received praise for the time and attention the staff, such as Teghan, take to understand customers' setups and troubleshoot any issues. Customers have also appreciated the helpful and informative nature of the staff in the fish room, with one reviewer noting the gentleman Teghan's manners and knowledge. Additionally, the store has received positive feedback for the associate Megan, who helped a customer adopt a hamster. Megan was described as unapologetically funny and knowledgeable, making the adoption process an enjoyable experience.
Cody is very polite, kind, and respectful with the clients. I bought several fish—couple of days after, one died, and he promptly provided a replacement. Unfortunately, the replacement died as well on the following day, and he arranged for another replacement. I was worried that there might be something wrong in my tank, but Cody checked the water and told me that nothing is wrong with my tank. He was very patient and took the time to explain possible underlying factors for why one fish didn’t survive from the eight I purchased without making me feel ashamed. He was smiling throughout, which made me feel that he is a genuinely nice person. In a nutshell, Cody is an… read full review
I wish they had more animals like they use to . Just because they are the only pet store around who acctually sells pets . Also It would be nice if they would up date the small critter inclosers. They look well used after 20-+ yrs . Also if they had a pee clean up station with wipes or paper towels and cleaner and trash can to clean up our own dogs mess would be nice to . I wanted to clean the pee immediatly and hat to go ask the lady at the til for something to wipe it up and she gave me a peice of paper towel that was not near enough then i asked another lady for a mop and she told me it was fine they would clean it but they must have got busy because the hour… read full review
Kieran (spelling?) needs a raise. He was the fish guy today (idk about always), but he was absolutely wonderful.the literal best. And the only reason this isn’t a one star review.
Regardless of how many times the front till woman called me friend, and she WAS polite, but blatantly telling me all my fish are “going to DIE, you know that, RIGHT?” Was a little harsh. My kiddo spent the entire ride home asking if his fish were going die. A little too soon lesson explaining death where it wasnt very unwarranted. 😮💨 my tank wasn’t fully established, my own fault, but I’m glad I went somewhere else afterwards for help, because that woman gave me zero pointers,… read full review
Monday 10AM - 8PM
Tuesday 10AM - 8PM
Wednesday 10AM - 8PM
Thursday 10AM - 8PM
Friday 10AM - 8PM
Saturday 10AM - 6PM
Sunday 10AM - 6PM
5250 22 St, Red Deer, AB T4R 2T4
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