About Spa by JW
Spa by JW offers an exceptional experience from start to finish. Guests are greeted with warm and charming service, including the friendly front desk team. The beautiful facility provides a relaxing and de-stressing environment, complete with a private bathroom in the massage room. Therapists, such as Simran and Thamara, provide attentive and wonderful treatments, including massages, facials, and foot scrubs. The staff goes above and beyond to make each guest feel special, providing an extraordinary and luxurious experience. Guests have praised the excellent service, outstanding product quality, and professionalism of the staff, including Genia, Isabella, and Mary. The staff is described as going above and beyond, making guests feel special, with their work ethic and humility adding depth to their incredible skills. One guest even had their birthday celebrated in a special way at the spa. While most guests are highly satisfied, some have expressed dislike for the 20% gratuity charge, which is unusual for a spa, and may deter them from returning.
Absolutely amazing experience at SPA by JW in Edmonton. The atmosphere was peaceful and luxurious, the staff were incredibly professional and welcoming, and every detail felt premium from start to finish. One of the most relaxing spa experiences I’ve had, highly recommend for anyone needing a true reset and self-care day.
We recently went for a couples massage and booked the Himalayan Hot Stone Muscle Melter, and it was an excellent experience overall. The massage itself was fantastic, very relaxing and therapeutic, and exactly what we were hoping for.
The facility is beautiful, clean, and has a really calming atmosphere. We especially appreciated being able to access the hot tub and pool both before and after our treatment, which made the whole experience feel like a full spa day rather than just a massage. The refreshments were also a nice touch and added to the overall experience. There’s even a steam room available in the washroom, which was a great bonus.
If I had...read full review
My husband and I celebrated our 29th anniversary yesterday, and we decided that something relaxing and de-stressing was the perfect way to spend our special day. We booked a couples massage at the Ice District Spa — and we were absolutely not disappointed.
From the moment we arrived, the spa felt clean, calming, and beautifully ambient. The facilities were excellent, especially the steam shower, which was absolutely amazing before our massage. It truly helped us unwind and set the tone for the experience.
The intake staff were friendly and attentive, and we were offered some very tasty smoothie options that we thoroughly enjoyed. The snacks were also a...read full review