About Spa by JW
Spa by JW offers an exceptional experience from start to finish. Guests are greeted with warm and charming service, including the friendly front desk team. The beautiful facility provides a relaxing and de-stressing environment, complete with a private bathroom in the massage room. Therapists, such as Simran and Thamara, provide attentive and wonderful treatments, including massages, facials, and foot scrubs. The staff goes above and beyond to make each guest feel special, providing an extraordinary and luxurious experience. Guests have praised the excellent service, outstanding product quality, and professionalism of the staff, including Genia, Isabella, and Mary. The staff is described as going above and beyond, making guests feel special, with their work ethic and humility adding depth to their incredible skills. One guest even had their birthday celebrated in a special way at the spa. While most guests are highly satisfied, some have expressed dislike for the 20% gratuity charge, which is unusual for a spa, and may deter them from returning.
Not sure how a quick steam, extractions, and a sheet face mask can be called a $210 facial, but that's what they are serving. The scalp massage was lovely, but honestly, I left with my skin feeling more dry and irritated. Thankfully, this facial was a gift. If I had to fork out that kinda of money on my own, I would have been upset.
For reference, I have had many facials in my life time. For $10, I could have done a sheet mask at home and saved myself the drive.
Very beautiful SPA. I went for a birthday retreat on 2nd nov.. They decorated my massage room with birthday balloons 😍 i felt very special 😍 Thank you to the nice lady at the reception desk for arranging that.
I can’t say enough amazing things about my experience! From the moment I arrived, Thamara went above and beyond to make me feel comfortable, relaxed, and truly cared for. She has an incredible gift — not only is she highly skilled and professional, but she also has such a warm and calming presence that makes the entire experience feel personalized and special.
Every detail was thoughtful, from the soothing atmosphere to the way she intuitively knew exactly which areas needed extra attention. I left feeling refreshed, balanced, and completely renewed. It’s rare to find someone who genuinely cares about their clients’ well-being the way she does.
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