Petco Grooming

Dec 2020

Done business for several years at this Casper store. Not any more. Husband in hospital and I am home sick. Family friend kind enough to run errands for this old lady and deliver them 30 miles away. All errands run, even a pharmacy pickup. Get to Petco to pickup dog food and was refused. Order states it's being picked up and not by me. They were rude to him and offered no help. So, I called the store. The first gal was rude and so was her manager. Pretty much stated they didn't care. I need to call the 1800 number on my order and get a refund. So, you just told me you didn't need or want our business anymore! No problem. Wish granted!

May 2020

I call to ask about if a store happen to have any fresh water fish in. The "customer Service" Was very rude. She told me well I don't know you will have to come in and just look. I told her I live 45 minutes away. She then said hang on! She proceed to ask what kind I was looking for so I told her. She said I don't see any, and before I could ask when she thought they might be getting any fish in she hung up the phone. I get they might be busy, or not sure of the answer. However if you are answer Customer service line you better answer all questions and you are friendly!!! This is not the first time for this certain Local store has been rude. It also has happened in person. Its like they are to busy to help you. This certain store is NOT that Busy

Dec 2019

Shopped there three times where they cheated me. They never give the sale prices. Manager doesn't care about the time you lose having to argue over featured sale prices you never get. Called corporate and they must outsource their calls to Pakistan. Not shopping here again.