“Updated because I realized I should still give 5 stars for the dentist and the assistant with the pretty hair (sorry can’t remember her name) They were amazing. I won’t hold them accountable for the secretary.
I would have given five stars, but unfortunately, my experience after the procedure has been extremely disappointing. I drove nearly two hours to your office and had all of my teeth extracted, only to leave without being prescribed antibiotics—even though I have an active infection. I find it unacceptable that after such a major procedure, I had to spend the following day trying to fight to get proper medication called in. What made this situation even worse was the way I was treated by one of your front office staff members, whom I believe may be named DD. Instead of listening and helping, she was rude, dismissive, unnecessarily judgmental, and far too concerned with questioning why I needed my prescription sent to different locations. Quite frankly, that was none of her business. My only concern was getting the medication I needed while I’m in pain and trying to recover. There is a major difference between empathy and compassion. I wasn’t asking anyone to feel sorry for me—I was expecting basic compassion, professionalism, and respect. Instead, I was met with attitude and hostility at a time when I was already vulnerable and uncomfortable. No patient should ever be spoken to or treated this way, especially after undergoing a procedure as serious as full dental extractions. If someone is unhappy doing the job they chose, that frustration should never be taken out on patients who are simply asking for appropriate care. The dental work itself may have been fine, but the lack of aftercare and the unacceptable behavior from staff have left a very negative impression. I sincerely hope management addresses this, because I highly doubt I’m the first person to have had an issue with this employee—and no patient should have to experience this level of disrespect.
I may change my review depending upon my next interaction when and if I ever go back there. I am supposed to go back in 6 months for my permanent dentures but I may find another dentist. I won’t accept being treated with such disrespect. I don’t care what side of the tracks you believe I came from. So many reasons to get teeth removed but some are so small minded and are so quick to make assumptions about who a person is or what they have done when they have bad teeth.
I’ll say it again she doesn’t belong working in that type of setting. Not with her mentality.“
Dentists
“Updated because I realized I should still give 5 stars for the dentist and the assistant with the pretty hair (sorry can’t remember her name) They were amazing. I won’t hold them accountable for the secretary.
I would have given five stars, but unfortunately, my experience after the procedure has been extremely disappointing.
I drove nearly two hours to your office and had all of my teeth extracted, only to leave without being prescribed antibiotics—even though I have an active infection. I find it unacceptable that after such a major procedure, I had to spend the following day trying to fight to get proper medication called in.
What made this situation even worse was the way I was treated by one of your front office staff members, whom I believe may be named DD. Instead of listening and helping, she was rude, dismissive, unnecessarily judgmental, and far too concerned with questioning why I needed my prescription sent to different locations. Quite frankly, that was none of her business. My only concern was getting the medication I needed while I’m in pain and trying to recover.
There is a major difference between empathy and compassion. I wasn’t asking anyone to feel sorry for me—I was expecting basic compassion, professionalism, and respect. Instead, I was met with attitude and hostility at a time when I was already vulnerable and uncomfortable.
No patient should ever be spoken to or treated this way, especially after undergoing a procedure as serious as full dental extractions. If someone is unhappy doing the job they chose, that frustration should never be taken out on patients who are simply asking for appropriate care.
The dental work itself may have been fine, but the lack of aftercare and the unacceptable behavior from staff have left a very negative impression. I sincerely hope management addresses this, because I highly doubt I’m the first person to have had an issue with this employee—and no patient should have to experience this level of disrespect.
I may change my review depending upon my next interaction when and if I ever go back there. I am supposed to go back in 6 months for my permanent dentures but I may find another dentist. I won’t accept being treated with such disrespect. I don’t care what side of the tracks you believe I came from. So many reasons to get teeth removed but some are so small minded and are so quick to make assumptions about who a person is or what they have done when they have bad teeth.
I’ll say it again she doesn’t belong working in that type of setting. Not with her mentality.“