Aurora Health at Home

Dec 2023

Billing sucks! Just got a bill in December for March and June. I pay what’s due all the time. I owed $11 last month for November. . Still I owed $11 because I got the bill late and a week later I get a bill for $75 for $18 for March and $29 for June. How do I know if I owe any of that 9 months later and what’s wrong with their system. Then I called and got hung up on twice and held forever. If you have a choice, don’t go through them for anything.

Dec 2023

These people could care less about your CPAP needs. Darcie Juneo doesn't give a damn and is very unprofessional. No effort to pursue or follow through. Don't know how a person like that keeps their job.

Dec 2023

Have been trying to schedule an appointment to get a CPAP machine. The callers are loud, and rude, and they don’t listen. I’ve made several attempts and have made no progress. I did have them hang up on me though. This isn’t McDonald’s drive thru, this is medical equipment and people that might not have great situationsJust checked the post appointment notes in my LiveWell app. Lakesha states that she was very polite and that I didn’t listen and she apologized and that she has canceled my order. So apparently if you have an issue with terrible customer service they get offended and cancel medical equipment that was prescribed by a doctor. Maybe Lakesha...read full review