Excellent nurse! Very calm, quiet. I love that its not crazy busy most of the time
Tracy Paschke
Mar 2024
A year ago I would have given a 5-star rating. It's very disappointing to realize the network I have trusted my physical and mental well-being with is in decline. The exceptional care providers that were the catalyst for me urging loved ones to transfer from Marshfield Clinic systems seem to be abandoning ship at an astonishing rate. It's a shame to now have to admit that the ONLY thing keeping me at Aspirus is my primary care provider.... I'm not confident she will stay anymore. Consistency is key, especially with mental health. I spent almost two decades searching for a psychiatrist I had faith in and FINALLY stumbled across Dr. Catao. I feel very fortunate to have been under his care for years. Last week, I received notification that he's leaving and I'm simply devastated. I really hope Aspirus can reverse trajectory and re-establish my trust.
Alex K.
Nov 2023
I signed up for the Comprehensive Dental Plan, but Aspirus Health Plan did not transmit this information to Delta Dental. I logged a complaint 4 weeks ago and Aspirus Health Plan has yet to send this information to Delta Dental. Because they failed to provide Delta Dental with this updated information, Delta Dental has denied my dental claim, and my dentist is billing me for this balance. This is incompetence and a failure to resolve an open issue for a Medicare patient.
snake pliskin2.0
Jan 2023
Had appt scheduled but was not informed they changed locations and spent 30 minutes on hold only to find out cannot get rescheduled for two more weeks when needed to be seen sooner. Not sure why I'm posting this aspirus could care less
Chelsea Frahm
Dec 2022
Had a great experience here! My doctor was very polite, kind and was in and out in no time. The facility has construction going on, but as long as you follow the signs, you should have no problem finding where to go! Also, my nurse Mackenzie was great! Very professional and also respected my time. Would highly recommend this place!
Amanda Brenic
Apr 2022
Tiffany King is my provider. I absolutely love her and her nurse. I’ve seen 3 different doctors/NPs in the last 4 years (one dr left and 2 for insurance changes). Tiffany was the ONLY one who listened to me and was completely onboard with helping me with my weight and thyroid issues. She talked to me like an actual person. I have a career and a family. I was sick of the “have you tried dieting.”She was the first provider that I’ve ever had that didn’t say, “Well, I think you look ok. Just try exercising more.” I love her so much & her nurse that I started taking my two children to her. My children and I are always treated with the utmost respect & care. I’m on a few medications & always get them refilled on time. If I ever have any issues I message her on the app & always get a response! I couldn’t be more thankful for Tiffany and Katie!!!
Lisa Ricci
Mar 2022
The staff is wonderful, and my family provider is so amazing. She listens to me no matter what is going on and involves me with my options for treatment. When I needed help for specialists to help treat me with my after stroke side effects, my provider Tina Nuendank definitely did make sure I got the help I needed and so quickly. She would have her nurse reach out to me for an update on results or if I need an appointment. The lab is so gentle and quick about it when a blood sample is needed for tests. I love the door bell system to get an available lab tech know that someone has arrived and waiting. When I had an urgent need come up on a day my provider had a day off I am still always taken care of and I like Tiffany King too. There is always someone that treat you with respect. There’s no judgement or bias or mistreatment or negativity here. All I’ve encountered is kindness, caring hard working people here that listen, suggest a treatment plan for absolutely everything from A to Z like meds, procedures, tests, referrals, that incorporates a patient’s input and patient’s choices. A patients feelings are so important that build the trust between your care provider team and that’s why I love it here! I never knew my input mattered so much until I left my provider at Marshfield Stettin Center to Aspirus Wausau Clinic Westwood Center Boulevard that I got the help I needed. I was nervous before my first appointment but before my appointment ended I felt like I was welcomed, like warm hugs, and greeted and took such special attention and great care of me that I will never leave! Many patients need a refill on meds and encounter difficulties on acquiring them, but 9/10 times it’s usually due to either forgetting to request a refill from the pharmacy before you run out, or an issue with insurance-from meds that are not covering that brand and needs to substitute another or a prior authorization paper to get a specific Med or a controlled substance should be called in to your providers office to request a refill. You should ask your provider what you can do to get your meds refilled. Ask your pharmacist about what can be done to get your meds in time. I go through Walgreens on bridge street and the pharmacy is open 24/7 and they have a drive through, and a phone app that can set a reminder for when to take meds, refill them automatic (excluding auto refill/shipping for control substances-but can still call in advance and pick up) and those that refill can give you an option to prepay Your meds for a quick pick up or shipping it to your house. When I had an issue with getting medicine, I definitely spoke with my provider and pharmacist and again 9/10 times it’s always insurance, and one time the pharmacy was out of a Med for 3 days (but not a live threatening Med so I was ok with waiting on it). Some great providers come and go and relocate at any facility….but this place is full of the same professional bed side manner with a fantastic staff, that treats everyone with respect and dignity that I will always stay here. They’re smart, capable, hard working and greeted with a smile and bond with all their patients. Empathy and sympathy is always appreciated. I recommend this clinic because when someone needs help you are like a baby bear cub and your health care provider is like the mother bear, the staff too. I’ve been here for a few years, and I can say that I do trust and believe in my provider and the staff.
Liza Carlson
Mar 2022
I have Dr. Townshend and he is such a good doctor. He listens to what you have to say, figures out the problem and how to treat it. There rest of the staff are equally as kind. I've never had an issue at ascension.
Seth Quisler
Feb 2022
I'm getting tired of having to fight to get my medicine when issues develop on there side from. Falure to communicate with there own staff and the patient. I'm disabled and I am starting understanding why other disabled people I know are on drugs because they can't get there medicine from the there medical provider.
Mamojama
Nice clinic
jess S
Excellent nurse! Very calm, quiet. I love that its not crazy busy most of the time
Tracy Paschke
A year ago I would have given a 5-star rating. It's very disappointing to realize the network I have trusted my physical and mental well-being with is in decline. The exceptional care providers that were the catalyst for me urging loved ones to transfer from Marshfield Clinic systems seem to be abandoning ship at an astonishing rate. It's a shame to now have to admit that the ONLY thing keeping me at Aspirus is my primary care provider.... I'm not confident she will stay anymore. Consistency is key, especially with mental health. I spent almost two decades searching for a psychiatrist I had faith in and FINALLY stumbled across Dr. Catao. I feel very fortunate to have been under his care for years. Last week, I received notification that he's leaving and I'm simply devastated. I really hope Aspirus can reverse trajectory and re-establish my trust.
Alex K.
I signed up for the Comprehensive Dental Plan, but Aspirus Health Plan did not transmit this information to Delta Dental. I logged a complaint 4 weeks ago and Aspirus Health Plan has yet to send this information to Delta Dental. Because they failed to provide Delta Dental with this updated information, Delta Dental has denied my dental claim, and my dentist is billing me for this balance. This is incompetence and a failure to resolve an open issue for a Medicare patient.
snake pliskin2.0
Had appt scheduled but was not informed they changed locations and spent 30 minutes on hold only to find out cannot get rescheduled for two more weeks when needed to be seen sooner. Not sure why I'm posting this aspirus could care less
Chelsea Frahm
Had a great experience here! My doctor was very polite, kind and was in and out in no time. The facility has construction going on, but as long as you follow the signs, you should have no problem finding where to go! Also, my nurse Mackenzie was great! Very professional and also respected my time. Would highly recommend this place!
Amanda Brenic
Tiffany King is my provider. I absolutely love her and her nurse. I’ve seen 3 different doctors/NPs in the last 4 years (one dr left and 2 for insurance changes). Tiffany was the ONLY one who listened to me and was completely onboard with helping me with my weight and thyroid issues. She talked to me like an actual person. I have a career and a family. I was sick of the “have you tried dieting.”She was the first provider that I’ve ever had that didn’t say, “Well, I think you look ok. Just try exercising more.” I love her so much & her nurse that I started taking my two children to her. My children and I are always treated with the utmost respect & care. I’m on a few medications & always get them refilled on time. If I ever have any issues I message her on the app & always get a response! I couldn’t be more thankful for Tiffany and Katie!!!
Lisa Ricci
The staff is wonderful, and my family provider is so amazing. She listens to me no matter what is going on and involves me with my options for treatment. When I needed help for specialists to help treat me with my after stroke side effects, my provider Tina Nuendank definitely did make sure I got the help I needed and so quickly. She would have her nurse reach out to me for an update on results or if I need an appointment. The lab is so gentle and quick about it when a blood sample is needed for tests. I love the door bell system to get an available lab tech know that someone has arrived and waiting. When I had an urgent need come up on a day my provider had a day off I am still always taken care of and I like Tiffany King too. There is always someone that treat you with respect. There’s no judgement or bias or mistreatment or negativity here. All I’ve encountered is kindness, caring hard working people here that listen, suggest a treatment plan for absolutely everything from A to Z like meds, procedures, tests, referrals, that incorporates a patient’s input and patient’s choices. A patients feelings are so important that build the trust between your care provider team and that’s why I love it here! I never knew my input mattered so much until I left my provider at Marshfield Stettin Center to Aspirus Wausau Clinic Westwood Center Boulevard that I got the help I needed. I was nervous before my first appointment but before my appointment ended I felt like I was welcomed, like warm hugs, and greeted and took such special attention and great care of me that I will never leave! Many patients need a refill on meds and encounter difficulties on acquiring them, but 9/10 times it’s usually due to either forgetting to request a refill from the pharmacy before you run out, or an issue with insurance-from meds that are not covering that brand and needs to substitute another or a prior authorization paper to get a specific Med or a controlled substance should be called in to your providers office to request a refill. You should ask your provider what you can do to get your meds refilled. Ask your pharmacist about what can be done to get your meds in time. I go through Walgreens on bridge street and the pharmacy is open 24/7 and they have a drive through, and a phone app that can set a reminder for when to take meds, refill them automatic (excluding auto refill/shipping for control substances-but can still call in advance and pick up) and those that refill can give you an option to prepay Your meds for a quick pick up or shipping it to your house. When I had an issue with getting medicine, I definitely spoke with my provider and pharmacist and again 9/10 times it’s always insurance, and one time the pharmacy was out of a Med for 3 days (but not a live threatening Med so I was ok with waiting on it). Some great providers come and go and relocate at any facility….but this place is full of the same professional bed side manner with a fantastic staff, that treats everyone with respect and dignity that I will always stay here. They’re smart, capable, hard working and greeted with a smile and bond with all their patients. Empathy and sympathy is always appreciated. I recommend this clinic because when someone needs help you are like a baby bear cub and your health care provider is like the mother bear, the staff too. I’ve been here for a few years, and I can say that I do trust and believe in my provider and the staff.
Liza Carlson
I have Dr. Townshend and he is such a good doctor. He listens to what you have to say, figures out the problem and how to treat it. There rest of the staff are equally as kind. I've never had an issue at ascension.
Seth Quisler
I'm getting tired of having to fight to get my medicine when issues develop on there side from. Falure to communicate with there own staff and the patient. I'm disabled and I am starting understanding why other disabled people I know are on drugs because they can't get there medicine from the there medical provider.