When Don's Plumbing installed the Sanitizer Plus Water system, I was told that a yearly service (Including filters) would be under $200 a year. Every year, we received a bill for less than $200. I am home during the day so I watched what was done to the system and noticed that filters were installed every time. When I called for a service this last time, it took two weeks and three phone calls just to get the service representative to respond. After he performed the same service that has been done each year, I received a bill for $404.07. When I called and spoke to the owner, Keith, he referred me to Steve, the technician, who has not responded. I called again this afternoon and Keith was unwilling to adjust the bill to what I was quoted when I first had the system installed. I have had to go through Don's Plumbing as they have refused to give me the code for a system I paid for and own. The code is to unlock and lock the settings and no-one can work on it unless they have the code. I am not sure how they stay in business when customer service is so poor and their fees are ridiculous.
Kyle Paulus
May 2026
Tom and Riley helped us out with new work in finishing our new bathroom, and provided us with excellent information on options we can do
Mandy Schultz
May 2026
Excellent Service! Wonderful Company. Tom & Riley did an Excellent job !
Vicki Peterson
May 2026
Don's has been our go to for all our plumbing needs. Also our appliance needs for decades. They were able to schedule us in timely manor. Tom and Riley called ahead and were very friendly when they came, were familiar with our setup, got to work and the job done well. Thanks so much.
Chrissy Kannenberg
Jan 2026
They came out to repair a dryer. they solved a long standing problem where the dryer would cause a breaker to flip sometimes when we ran the dryer without blinking an eye or being a hassle at all. Thank you SO much for being the above and beyond! if this is indeed your normal customer service we will ALWAYS come to you guys first!
M L
Sep 2025
Stopped in to their show room yesterday 9-11-25 purchased a new refrigerator hands down great customer service. Would highly recommend.
Monica Brecklin
Aug 2025
I recently purchased a stove here. Everyone here was great to work with. They delivered, leveled it and made sure everything worked properly. I would highly recommend Don's plumbing. Shopping locally is much better service than the big box stores.
Tiff M
Jul 2025
Tom and Mack did a few plumbing repairs at our house today, both were professional, knowledgeable and cleaned up their work areas when done. Thanks guys!
Earl E
Mar 2025
This place is great. Dependable service, Honest great work.
Wyatt Dohrwardt
Mar 2025
They went out of their way to help me in a pinch. Highly recommend!
Denise Larson
When Don's Plumbing installed the Sanitizer Plus Water system, I was told that a yearly service (Including filters) would be under $200 a year. Every year, we received a bill for less than $200. I am home during the day so I watched what was done to the system and noticed that filters were installed every time. When I called for a service this last time, it took two weeks and three phone calls just to get the service representative to respond. After he performed the same service that has been done each year, I received a bill for $404.07. When I called and spoke to the owner, Keith, he referred me to Steve, the technician, who has not responded. I called again this afternoon and Keith was unwilling to adjust the bill to what I was quoted when I first had the system installed. I have had to go through Don's Plumbing as they have refused to give me the code for a system I paid for and own. The code is to unlock and lock the settings and no-one can work on it unless they have the code. I am not sure how they stay in business when customer service is so poor and their fees are ridiculous.
Kyle Paulus
Tom and Riley helped us out with new work in finishing our new bathroom, and provided us with excellent information on options we can do
Mandy Schultz
Excellent Service! Wonderful Company.
Tom & Riley did an Excellent job !
Vicki Peterson
Don's has been our go to for all our plumbing needs. Also our appliance needs for decades. They were able to schedule us in timely manor. Tom and Riley called ahead and were very friendly when they came, were familiar with our setup, got to work and the job done well. Thanks so much.
Chrissy Kannenberg
They came out to repair a dryer. they solved a long standing problem where the dryer would cause a breaker to flip sometimes when we ran the dryer without blinking an eye or being a hassle at all. Thank you SO much for being the above and beyond! if this is indeed your normal customer service we will ALWAYS come to you guys first!
M L
Stopped in to their show room yesterday 9-11-25 purchased a new refrigerator hands down great customer service. Would highly recommend.
Monica Brecklin
I recently purchased a stove here. Everyone here was great to work with. They delivered, leveled it and made sure everything worked properly. I would highly recommend Don's plumbing. Shopping locally is much better service than the big box stores.
Tiff M
Tom and Mack did a few plumbing repairs at our house today, both were professional, knowledgeable and cleaned up their work areas when done. Thanks guys!
Earl E
This place is great.
Dependable service,
Honest great work.
Wyatt Dohrwardt
They went out of their way to help me in a pinch. Highly recommend!