Madison Medical Affiliates - Jefferson Clinic

Feb 2024

I used a dermatologist at this practice who was a phenomenal provider. And in general I had no issues with the practice at all. However billing and their customer service leaves so much to be desired that unfortunately I have chosen to go elsewhere. No way to pay the bill, blocked access in my chart, website broken, customer service untrained and the list goes on. Sadly, these customer service issues extend to other Ascension facilities as well. Sorry for the good providers that lose patients over the poor customer service and management.

Aug 2023

They are absolutely fantastic. Literally every doctor, staff member, and nurse that I've interacted with have been fantastic. Besides, having expert knowledge, they are kind and friendly and supportive.

Jun 2022

Extremely poor customer service. Have to tell them my contact order was wrong 3 times, then the right order was brought out very rudely, like it was my fault! They dont give you an itemized receipt for service, which a requirement for FSA and IRS, even though I asked in advance! Only one person in the whole office knows how to that and she is never in? Very strange. I was in the market for a new pulmonologist but I not choose a place this poorly run.