Graphite - Apple Premier Partner

Aug 2023

Superb experience. My iPhone just didn’t turn on this morning. I tried everything, including the Apple Support suggestions to reset/hard reset. Nothing worked. I thought I would have to buy a new phone. I saw there was an appointment available almost immediately at this location much closer to me than the Apple Store. I went in and within about 15 seconds the employee had gotten my phone on again. Turns out I wasn’t doing the hard reset quite right. He taught me how to do it for the future. Friendly, helpful, quick. And they are correct on their website - much more calm and relaxed than the Apple Store. They have a very nice space. I will return if I want to buy an...read full review

Aug 2023

Graphite has provided superior service for many years as I progressed through many Macs and migrations to new operating systems. Always completely professional and persistent in resolving the issues to optimize my user experience. This week, Bob Mahnke and his team gladly took on the challenge to completely resolve a blank screen and attendant issues. Bob personally spent MANY hours to surmount an uncooperative Mac. Now everything works perfectly and, once again, I can be confidently and productively performing many projects and meeting their deadlines. Glad I have continued my GShield protection that covered the cost of Graphite's extensive service. WOW! Graphite is...read full review

Jun 2023

The "Graphite experience" is top notch: A # 1!! I have purchased computers at Graphite, received in store assistance and over the phone assistance all with aplomb! They are very knowledgeable; professional, friendly and caring about their "customers". Although I don't go in regularly, the folks remember me and are always ready to help. I highly endorse Graphite---their business, their personnel, and their culture!