GHC-SCW Capitol Clinic

Jul 2023

Pros: My primary care doc is an amazing gem and so is my PT at another clinic. The nurses I’ve gotten to know are great, too.Cons:- The wait time is very long for an appointment in primary care and many other specialities.- GHC will give prior approval for some outside care when specialities aren’t in the GHC network, but they will jerk you around with the bills, denying them or paying them slowly, or paying in several installments, so the outside institution badgers you for money constantly and you’re stuck calling over and over to try to get the situation rectified. If you have any kind of health issue that requires coordination elsewhere, GHC makes it a PITA.-...read full review

Jun 2023

Myself and my wife and two daughters have had GHC insurance and have primarily been using this facility for almost seven years. In that seven years we have seen many dozens of providers and staff members. Nearly all care and interactions have been wonderful and caring. Yes, folks working at the information desks -- the “front lines” if you will -- can occasionally be cranky, but usually they’re very kind and patient, much more pleasant than I would be if I were in their shoes. Thank you, GHC, for all you’ve done for me and my family.

Feb 2023

I'm ok so far with the various primary care providers I've worked with. But if I have to make use of what is supposed to be their "network" (ie UW Health,) the interractions between GHC and UWH are a minefield of mistakes, long waits, miscommunications, non-communications and billing problems. It seems that their method of interraction (at least from the patient perspective) relies on mychart and it's total bloatware. (You can wander for quite a while trying to figure out where billing details are or what the status of a referral actually is.) And, for some reason, they convey referrals before they are approved (you'd think a system would actually be BUILT to avoid that)...read full review