About Roots Salon
Roots Salon offers a range of hair services, including haircuts for both men and women. Catherine is a stylist who specializes in textured hair and takes the time to understand her clients' individual needs and hair types. The salon has received positive feedback for its hair services, with customers praising the results of their haircuts and appreciating stylists like Alex and Fae, who provide excellent service. Teresa is also highlighted for her fantastic work and wonderful personality, creating a welcoming atmosphere. However, some customers have expressed dissatisfaction with pricing and communication regarding services like pedicures. One customer noted that the price of a pedicure was significantly higher than initially quoted, leading to a negative experience. Another customer found the haircut to be overpriced and lacking in style compared to more affordable options, feeling that the stylist was not personable and did not engage effectively. Overall, Roots Salon appears to offer a mix of experiences. While stylists like Catherine, Alex, Fae, and Teresa receive high praise for their work, there may be inconsistencies in service or communication that do not meet all customer expectations. Additionally, Lisa is noted for providing sound advice on hair health, leaving clients feeling confident and satisfied with their color and cut.
First time at Roots in Brookfield, customer service when you walk in was great, warm and welcoming. I had Emma as my stylist, she was AMAZING! Super friendly and easy to talk to. She did a wonderful job on my hair, in fact I booked another appointment with her before I left. I would highly recommend.
Had a great time with Jane. I wasn't really sure what I was looking for going in but she was able to help us come to a good fit that I didn't even realise I wanted. My second time getting a haircut here and will definitely return :)
My daughter booked the salon for her wedding hair and makeup, and her wedding party. They did a beautiful job, we all looked beautiful. The whole experience made the day extra special.
Del did my hair, makeup and nails, such an accomplished professional.