About East Vancouver Eye
East Vancouver Eye is recognized for its attentive and professional staff, providing high-quality service to clients. The team takes the time to answer all questions and ensures prompt solutions, even in urgent situations. With a strong focus on patient care, Dr. Cole and his team have earned the trust of their clients by offering friendly and professional service. Reviewers highlight Dr. Cole's warm and soothing manner, making patients feel like welcome friends, while Dr. Dodd is noted for being fun and personable. The staff is described as courteous and helpful, dedicated to finding the best solutions for each individual, rather than offering cookie-cutter care. Overall, East Vancouver Eye is a place where great customer service is appreciated and valued.
The front office staff was friendly, welcoming, and accommodating starting from my very first call as a new patient. This was my first experience visiting an eye clinic for a medical issue, and Dr. Tracy immediately made me feel comfortable and heard. She took the time to explain everything clearly, and I left with both a solution to my problem and a great treatment plan.
From start to finish, this was the kind of experience that's becoming all too rare in healthcare. The level of customer service, compassion, and professionalism was top-tier. I wouldn't hesitate to recommend them to anyone looking for outstanding eye care!
Dr. Cole, Dr. Dodd, and staff do a fantastic job providing for the eye care needs of my family and stretching my insurance dollars to the limit. I highly recommend both Dr. Cole and Dr. Dodd for both adults and children. Dr. Cole has a warm and soothing manner that makes you feel like a welcome friend and Dr. Dodd is fun, personable, and makes you feel right at home.
I am so happy to be back! They are so personable and focused on finding what is going to work best for me instead of cookie cutter, assembly line medical care which is sadly becoming the norm. Unfortunately, I had to change providers a number of years back due to my insurance changing, and it taught me not to take great customer service for granted.