About Banner Furnace & Fuel
Banner Furnace & Fuel provides reliable service in the home heating and cooling industry. Customers appreciate their focus on customer comfort and the quality of their equipment. The company offers after-hours service with responsive technicians known for their expertise and clear communication. One customer experienced a furnace malfunction during a cold snap and was impressed by the quick response, helpful troubleshooting, and waived service fee. Banner Fuel also has a Guardian Plan, which allows for fast service from technicians. Customers frequently mention the kindness and helpfulness of both the technicians and office staff. The company is known for professionalism, offering comprehensive service from the initial call to post-installation follow-ups. They are also appreciated for fair pricing, including waived fees and discounts on new furnaces. Recent reviews highlight the consistent presence of the same knowledgeable and experienced technicians during visits. The crew successfully installed a new heat pump and left customers with a neat, nicely functioning system. The installation was efficient and completed within a few hours, with required city/state inspections done in just a few days. Customers express satisfaction with the entire process, from estimates to customer service and crew performance, and highly recommend their services. Additionally, Banner Furnace & Fuel recently converted a 1907 farmhouse from oil furnace heat to a top-of-the-line Daikin heat pump and air handler system with heat strips, including the necessary electric upgrade and removal of the old oil tank. The crew was always on time, friendly, professional, and knowledgeable, providing training on the new system and thermostat. Customers report being very satisfied and appreciate the effort of technicians, who are always pleasant and considerate, even wearing shoe covers on carpets.
I had a great experience with Banner Furnace & Fuel! Our central AC suddenly stopped cooling, and Juan came out to diagnose the problem same day, only an hour after my call, no extra charge. He was professional, respectful, and took the time to explain what was going on.
From the moment he rang the doorbell to the time he left, the entire service call was only about 20 minutes. He quickly found the issue—a blown disconnect fuse—and even had the replacement part on his truck. Within minutes, our AC was running again and the house was cooling down.
The total came to only $106, which was a pleasant surprise. I really appreciated Juan’s honesty,...read full review
Was heading out of town with my trailer and went to fill my propane tanks only to find out they were out of date and wouldn't be filled. Other vendors said I could leave them and they would recertify them within a few days. Banner said they would do them while I waited. All staff that I dealt with were friendly and accommodating. Headed out same day with two recertified and full propane tanks. Thanks Banner!
Banner is the only place I trust for furnace and AC repair. As a woman, I know that I can be taken for a ride by some of these other companies.
The last two times I've had Banner out, the fixes were easy. I have an old unit and I could have been told it needed to be replaced but instead the first time it was my breaker and this last time I was told about the reset button, and Dayton even drew a little arrow to the button for me. He cleaned my AC unit and was on his way.
I never write these reviews but I feel like they deserve five stars and then some for their honest work, super reasonable prices, and knowledgeable and friendly technicians (and the staff...read full review