Cc of message sent directly to RICO found within another unhappy clients review.. that client is a property manager and I too felt a huge disconnect between the observed after results and the onsite estimate (which took weeks to physically receive and schedule my first cleaning) not sparkly not sparkly at all. The result did not justify the expense. (Cc) Contacting you directly before leaving a disappointed felt cheated review of the cleaning service I had lately. Specific things: Stsirs to be vacuumed-said they did but I could not see a difference and found a small spider and a fly both in a web in the corner of the lowest stairs. Paid extra to have the refrigerator cleaned. And after -not only were refrigerated items not back in place (fruits in the clearly labeled and temperature controlled drawers were switched for vegetables, the bottom freezer drawer was not addressed, the seals had visible stuff still in them that a quick wipe would have addressed, and I found a couple of science projects not checked & removed. These are basic expectations to a refrigerator cleaning. There was to be one appliance included in each visit(refrigerator was an extra charge) kitchen range with a double oven was to be part of the normal clean… the front of the range looked like they missed the step of wiping off the cleaning solution to restore the shine to the metal as did the refrigerator handles. It was clearly discussed during the on site estimate they the cabinet faces and doors were to be wiped clean every time. If they did that It was obvious they did not have an eye for detail. The same result when it came to lights , baseboards & inside windows & sills. Which were part of the specific assignments for the day. I have a 3000 daft house so asked them for my (3) hr cleaning (I though she’d told me three cleaners but there were two) I asked them to address the items mentioned already plus two bathrooms. And include vacuuming the stairs to and the basement family room. Ignoring by request the rest of the downstairs (except for a quick suffering of family room & 1st guest room shelves. Family room shelves were not dusted and was too disappointed at this phase of my walk through after to even look at the guest room. It is hard to write a perfect & detailed review. I heard them laughing and talking while they worked seemed like a happy team. They were both friendly and polite. But for $350? The results do not matchup. I only called White Glove Cleaning because they were recommended to me by my /air duct cleaning service that I have and will continue to ask back. I work at home and was in my office.while they worked -keeping my small dogs in the room with me and out of their way. My work takes much mental focus and the cleaning team did not seem to respect that either. Not helpful. Will clean for myself or use another service when I get brave enough to hire help in the future. I can post my review but won’t IF I get a helpful response that isn’t just more distraction MarLa Kepler 14016 E 24th Ave Spokane Valley, WA 99037
Choosing Honor
May 2026
White Glove Cleaning Service showed up in less than 48hrs to tackle a dire cleaning situation in which family had been hospitalized and unable to keep up with household. Three people whipped the house into shape. Passed the white glove test without a doubt. Bravo. Excellent service!
John Osborne
Jul 2025
Amazing job. These ladies cleaned my home wonderfully.
Randy Pixley
Jul 2025
Very thorough and fast! Second cleaning! They are very good!!
dr.cartoon
Jun 2025
The gals were the BEST. It’s never been this clean and great personalities. I received a copy of my bill and it asked about a tip. With how much you charge for cleaning you should pay the workers more or customers less so we can afford to give a good tip .
V. Gartz
Jun 2025
They did a wonderful job on some very stained appliances, I appreciate all the elbow grease it must have taken!!👍
formerdavis
May 2025
These people keep asking for a review and I have NO idea who or what they do. 👎🏻👎🏻
Kati Whitlow
Apr 2025
Trinity is Awesome!!! So kind and professional :)
Ashley H
Mar 2025
Katy did an excellent job cleaning our house! We truly appreciate White Glove and the top-notch service they provide. Highly recommend!
Kristin Ferguson
Wonderful, detailed , quick service.
MarLa Mari Kepler
Cc of message sent directly to RICO found within another unhappy clients review.. that client is a property manager and I too felt a huge disconnect between the observed after results and the onsite estimate (which took weeks to physically receive and schedule my first cleaning) not sparkly not sparkly at all. The result did not justify the expense. (Cc) Contacting you directly before leaving a disappointed felt cheated review of the cleaning service I had lately.
Specific things: Stsirs to be vacuumed-said they did but I could not see a difference and found a small spider and a fly both in a web in the corner of the lowest stairs. Paid extra to have the refrigerator cleaned. And after -not only were refrigerated items not back in place (fruits in the clearly labeled and temperature controlled drawers were switched for vegetables, the bottom freezer drawer was not addressed, the seals had visible stuff still in them that a quick wipe would have addressed, and I found a couple of science projects not checked & removed. These are basic expectations to a refrigerator cleaning. There was to be one appliance included in each visit(refrigerator was an extra charge) kitchen range with a double oven was to be part of the normal clean… the front of the range looked like they missed the step of wiping off the cleaning solution to restore the shine to the metal as did the refrigerator handles. It was clearly discussed during the on site estimate they the cabinet faces and doors were to be wiped clean every time. If they did that It was obvious they did not have an eye for detail. The same result when it came to lights , baseboards & inside windows & sills. Which were part of the specific assignments for the day. I have a 3000 daft house so asked them for my (3) hr cleaning (I though she’d told me three cleaners but there were two) I asked them to address the items mentioned already plus two bathrooms. And include vacuuming the stairs to and the basement family room. Ignoring by request the rest of the downstairs (except for a quick suffering of family room & 1st guest room shelves. Family room shelves were not dusted and was too disappointed at this phase of my walk through after to even look at the guest room. It is hard to write a perfect & detailed review.
I heard them laughing and talking while they worked seemed like a happy team. They were both friendly and polite. But for $350? The results do not matchup. I only called White Glove Cleaning because they were recommended to me by my /air duct cleaning service that I have and will continue to ask back. I work at home and was in my office.while they worked -keeping my small dogs in the room with me and out of their way. My work takes much mental focus and the cleaning team did not seem to respect that either. Not helpful. Will clean for myself or use another service when I get brave enough to hire help in the future.
I can post my review but won’t IF I get a helpful response that isn’t just more distraction
MarLa Kepler
14016 E 24th Ave
Spokane Valley, WA
99037
Choosing Honor
White Glove Cleaning Service showed up in less than 48hrs to tackle a dire cleaning situation in which family had been hospitalized and unable to keep up with household. Three people whipped the house into shape. Passed the white glove test without a doubt. Bravo. Excellent service!
John Osborne
Amazing job. These ladies cleaned my home wonderfully.
Randy Pixley
Very thorough and fast! Second cleaning! They are very good!!
dr.cartoon
The gals were the BEST. It’s never been this clean and great personalities. I received a copy of my bill and it asked about a tip. With how much you charge for cleaning you should pay the workers more or customers less so we can afford to give a good tip .
V. Gartz
They did a wonderful job on some very stained appliances, I appreciate all the elbow grease it must have taken!!👍
formerdavis
These people keep asking for a review and I have NO idea who or what they do. 👎🏻👎🏻
Kati Whitlow
Trinity is Awesome!!! So kind and professional :)
Ashley H
Katy did an excellent job cleaning our house! We truly appreciate White Glove and the top-notch service they provide. Highly recommend!