About The Polyclinic Ballard Lab
Reviews for The Polyclinic Ballard Lab
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Monday: 7:30AM - 5PM
Tuesday: 7:30AM - 5PM
Wednesday: 7:30AM - 5PM
Thursday: 7:30AM - 5PM
Friday: 7:30AM - 5PM
Saturday: ClosedSunday: Closed
The Polyclinic Ballard Lab offers a range of healthcare services with a focus on patient care and professionalism. The staff is generally friendly and attentive, with many patients praising the doctors for their thoroughness and kindness. Dr. Sarah Burns, a podiatrist, stands out as an exceptional provider, taking the time to listen, explain treatment options, and involve patients in decisions. Her detailed explanations, compassionate approach, and availability for questions even over weekends highlight her dedication. Patients appreciate her calm demeanor and the comprehensive care she provides, including surgery and recovery support. In dermatology, Dr. Panko and her team are also highly regarded, with patients noting the excellent quality of the office and staff. However, some mention frustrations with communication; issues with phone service and delays in receiving test results have been a concern. It is suggested that email or text communication might improve the experience, as phone lines can be long, and messages may not be promptly returned. Parking is available underneath the building, though there are no designated spots for the Polyclinic, and lines may be longer than usual due to temporary lab hours. The facility is bike-friendly and located behind the building on 56th Street. Overall, the Polyclinic Ballard Lab delivers quality healthcare with highly recommended providers but could benefit from improved communication methods.
The staff was nice but I didn't get to choose the pharmacy so it was sent across town and took a week to arrive at the pharmacy. I never picked it up because the pharmacy was out of the way.
Met with Dr. Panko, dermatology. She and her staff are excellent and the location and office are great. My complaint is the phone service. I received a voice message last week about a biopsy result, tried to call them back, waited on line for half an hour then requested a call back. I got the call back 5 days later at 8 am this morning and of course I missed the call. My recommendation is to NOT use the voice phone but to communicate through either email or text, avoiding the problem that the patient may actually be doing something else at that exact time. So as of this moment I still don't have the result and seemingly have no way to get it.
This review is for Dr. Sarah Burns with podiatry. Dr. Burns has been one of the best doctors I've ever seen in my lifetime. I am the type of person who's scared to go to the doctor for fear of being written off or not listened to. I went to Dr. Burns with a problem I have been having since I was a teenager and I couldn't deal with the pain anymore. My first appointment, I got their early so they could get X-rays, which is exactly what they told me on the phone when they reminded me of my appointment so I knew to get there a little earlier. Dr. Burns probably spent 45minutes in the room face-to-face with me, which is incredible compared to most doctors that come in and talk for 5 min then leave. Dr. Burns showed me my X-rays, explained everything she found, then went through multiple treatment options. Most doctors would usually say "we're going to start with this treatment" but Dr. Burns gave me the decision, and I really appreciated that because I was just tired of having the foot pain I was having. We agreed on surgery and she gave me all of the information, risks, recovery/what to expect and everything related to the surgery at this appointment, and then I was able to get the surgery scheduled a couple days later for the end of the month. Surgery day I was nervous but Dr. Burns calming presence in the pre-op reassured me that everything is going to be okay. The surgery went great, she talked to my husband when she was done and made sure to check in with me. Recovery has been as expected, definitely painful but it's not unbearable. I had my first post-op appointment where she took off the dressing and re-dresses it, talked some more about the recovery process and answered all my questions. It's the weekend now and I noticed something a little abnormal to me so I called the operator and they dispatched Dr. Burns to me who called me back within 5 minutes over the weekend to answer my questions. She is an amazing doctor/surgeon, If I wasn't moving out of state, I'd have her do my other foot. Her team is incredible, my questions are always answered and I always feel as if I'm being cared for. I highly recommend Dr. Burns for any podiatry needs!